[Hiring] Senior Manager, Healthcare Practice Operations @First Stop Health

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role DescriptionTheSenior Healthcare Practice Operations Manager provides strong, day-to-day operational leadership across multiple service lines—Virtual Urgent Care and Virtual Primary Care. Reporting to the Director of Healthcare Practice Operations, this role oversees a team consisting of Operations Manager(s), Practice Administrator(s), and ~150 Providers. TheSenior Operations Manager ensures that daily operational execution aligns with strategic goals by guiding Operations Managers on:• Provider hiring targets• Licensure mix• Workforce planningAdditionally, this leader oversees non-clinical practice operations managed by the Practice Administrator to maintain smooth, patient-centered workflows.Responsibilities:• Operational Leadership & Oversight:Provide daily management and support to Operations Managers and the Practice Administrator; ensure operational alignment and accountability across service lines within their span of control. • Workforce & Capacity Planning:Develop guidance for provider hiring, licensure mix, and capacity forecasting; partner with Operations Managers to execute these strategies and maintain optimal provider coverage. • Provider Operations Management:Support Operations Managers in overseeing providers within their service lines, ensuring strong engagement, high performance, and adherence to KPIs.• Practice Administration:Oversee non-clinical operations such as appointment verification, missing patient data collection, and patient outreach, ensuring seamless member experiences. • Performance Management:Monitor provider and operational performance metrics; identify trends and implement corrective action or improvement plans when needed. • Process Standardization:Promote consistency in workflows, documentation, and expectations across all service lines to ensure operational excellence and quality.• Cross-Functional Collaboration:Partner with clinical, product, and technology teams to resolve operational barriers and enhance provider and member experiences. • Continuous Improvement:Drive efficiency and scalability by identifying process gaps, eliminating redundancies, and implementing sustainable solutions. • Leadership Development:Coach Operations Managers and the Practice Administrator, fostering leadership growth, accountability, and engagement within their teams. Qualifications• Bachelor’s degree required; advanced degree preferred.• 7+ years of experience in healthcare operations, with at least 3 years in a leadership role managing multi-layered teams. • Proven success managing large provider networks or multi-site virtual care operations. • Strong understanding of provider workforce management, capacity forecasting, and licensure optimization. • Demonstrated ability to manage both provider-facing and non-clinical administrative operational functions. • Analytical mindset with experience leveraging KPIs and dashboards to drive performance.• Excellent communication, relationship-building, and problem-solving skills. Requirements• Bachelor’s degree required; advanced degree preferred. • 7+ years of experience in healthcare operations, with at least 3 years in a leadership role managing multi-layered teams. • Proven success managing large provider networks or multi-site virtual care operations. • Strong understanding of provider workforce management, capacity forecasting, and licensure optimization. • Demonstrated ability to manage both provider-facing and non-clinical administrative operational functions.• Analytical mindset with experience leveraging KPIs and dashboards to drive performance. • Excellent communication, relationship-building, and problem-solving skills. Benefits• Comprehensive benefits package including various health and medical coverage options• Dental and vision coverage• Disability and life coverage• Monthly medical waiver allowance for those who choose to waive medical coverage• Remote-first work environment• Flexible paid time off, including Summer Fridays• Employer match 401k plan• Monthly phone stipend• First Stop Health membership benefit providing virtual care solutions from day one Apply tot his job