Training & Education Coordinator + Help Desk Support

Open Date12/2/2025About the OrganizationAt IPHI, we collaborate to advance health justice through equitable policy, systems, and institutional change. We lead and foster multi-sector partnerships and transformative initiatives that address health disparities, particularly for those communities that are historically marginalized. With a deep commitment to equity, we envision a future where all communities have a fair and just opportunity to be healthy and thrive. IPHI supports this mission through a variety of strategies, including the facilitation and convening of cross-sector coalitions, training and technical assistance, policy advocacy, community engagement, and information sharing.Our work strengthens public health systems, influences equitable policies, and builds capacity for sustainable change at the community, institutional, and systems levels. We are looking for individuals who are passionate about health equity, systems transformation, and collaborative approaches to public health. If you're driven by a commitment to justice, community-led change, and strategic action, we invite you to explore opportunities to. Please visit www.iphionline.org for more information about IPHI.DescriptionABOUT THE CENTER FOR HEALTH INFORMATION SHARING AND INNOVATION (CHISI)The Center for Health Information Sharing and Innovation (CHISI) supports the meaningful sharing of data to address social drivers of health, center community power, and promote systems change. We plan, incubate, and implement data-driven, multi-sector policy and program initiatives that improve public health, healthcare, and social sector systems. A signature CHISI project funded by the Cook County Bureau of Economic Development, IPHI serves as the backbone organization for the community-centered Chicago Regionwide Community Information Exchange® (CIE).A Community Information Exchange, or CIE, is a network of health and social service organizations and agencies that develop shared governance to support the health-related social needs of community members who face multiple, often related, challenges (e.g., food insecurity, unstable housing, and access to health care). JOB SUMMARY:The Training & Education Coordinator + Help Desk Support plays a key role in equipping CIE partners with the knowledge, tools, and guidance needed to effectively engage in data sharing and coordinated care.This position supports the design, delivery, and continuous improvement of partner learning experiences, ensuring high-quality onboarding and system adoption across diverse sectors. In addition to supporting training and education, this role shares responsibility for providing Help Desk support alongside the Data Steward and Community Partnerships Coordinator-serving as a first point of contact for partner inquiries, troubleshooting, and ticket resolution. The ideal candidate combines organizational strength, attention to detail, and a collaborative spirit with a strong interest in public health and adult learning.This position is full-time, exempt, and reports to the [title/role]. IPHI's standard work week is 37.5 hours. The IPHI operates in a dynamic funding environment, and the availability of specific program funding may evolve over time. While the position you are applying for is currently supported by existing funding, future changes in funding sources could impact the associated program. IPHI is committed to supporting our staff and will work to transition employees into other programs within the organization should program funding shift.We value transparency and open communication and will keep employees informed of any significant funding developments that may affect their positions. To apply: Click the Apply Button above. Complete applications must include a resume, cover letter, and completion of an online questionnaire. Only complete applications will be reviewed. The cover letter should compare your qualifications, experiences, and interests to the duties, responsibilities, and qualifications listed below for the position. Applications will be considered on a rolling basis until the position is filled.DUTIES AND RESPONSIBILITIES:General• Collaborate with team members and partners by contributing to planning, research, and admin activities for assigned projects• Support facilitations, conduct basic analyses, and contribute to the development of reports to inform program decisions and progress• Support development and maintenance of e-learning content; upload and manage materials within the learning management system (LMS)• Maintain shared folders, version control, and documentation for all training and educational resources• Manage task lists and progress tracking in project management platforms such as Asana or TrelloHelp Desk Support• Serve as one of three primary contacts for the CIE Help Desk, responding to partner inquiries in a timely and courteous manner• Triage tickets, track responses, and escalate issues to the appropriate internal or technical team members when necessary• Document questions, issues, and resolutions to support continuous learning and improvement in system usability• Contribute to weekly or biweekly Help Desk huddles to identify patterns, share updates, and ensure alignment on partner support needs• Assist in creating and updating Help Desk knowledge base articles, FAQs, and support documentation• Provide light troubleshooting support for partners related to login, data entry, training platform access, or other common system issuesPublic Health Knowledge & Skill Application• Assists in the preparation of program reports and presentations, effectively summarizing findings and recommendationsMeeting Planning & Facilitation• Assist with scheduling internal and cross-functional team meetings related to training, education, and partner onboarding• Coordinate logistics and materials for live and virtual training sessions, including slide decks, registration, Zoom links, participant access, and follow-up communication• Track agendas, notes, next steps, and follow-up actions to ensure accountability across the training workstream• Support meeting outcomes by proactively preparing materials, organizing resources and following up to ensure items are completedCommunication & Writing• Communicate clearly and professionally with partners and team members about training opportunities, logistics, and follow-up actions• Support partner preparation by providing materials, agendas, and guidance prior to CIE sessions• Collaborate across internal teams to align messaging and ensure consistency in training and communication materialsExternal Relationships• Represent the training team and the CIE project with professionalism and respect during partner interactionsGrant, Resource, & Finance Development• Conducts research on grant opportunities and background research to inform proposals, drafts proposal components• Prepares materials for contract and grant submission (e.g., formatting, assembling, organizing within platforms)Other duties as assigned.Position RequirementsQUALIFICATIONS• A bachelor's degree in public health or related area (e.g., healthcare administration, public instructional design, education, or related field) is required (or equivalent of 4 years of experience)• Minimum of 1-2 years of relevant administrative, training, or partner support experience• Experience in public health, healthcare, education, or community-based initiatives preferred• Familiarity with adult learning principles or instructional design concepts a plus• Experience using ticketing systems, CRMs, or help desk tools preferred• Competent understanding of Microsoft programs, including Excel, Word, PowerPoint, Teams, and Outlook• Competent understanding of Zoom, Asana, and other project management or organizing apps to support team coordination and task management• Proficiency in Zoom, Google Workspace, PowerPoint, and Canva• Exhibits clear, direct, and respectful communication; actively listens and seeks to understand the program, team, and organizational needs• Demonstrates teamwork and builds positive relationships with colleagues and partners, showing flexibility and adaptability to shifting priorities and tasks• Detail-oriented with basic project management experience required, with the ability to set priorities, manage multiple tasks, and meet deadlines while demonstrating effective time management in a fast-paced environment• Comfort with light tech troubleshooting and user support• Demonstrates professionalism, adaptability, curiosity, and willingness to learn• Contributes to a collaborative, inclusive, and equity-centered team culture• Maintains a positive, solutions-oriented approach to challenges and feedbackJOB REQUIREMENTS• The position is full-time, exempt, 37.5 FTE hours per week• Must be able to sit at and operate a computer and other office equipment for a significant portion of the workday• Must be able to move about the office to access files and supplies• This position may entail occasional work in the evenings or on weekends and requires occasional travel for one or more nights from time to time• This position is located in Chicago and will require adherence to our hybrid scheduleCompensation:This position offers a salary range of $55,000 - $63,000 per year, depending on experience and qualifications.Benefits: IPHI offers competitive benefits, including multiple health plan options, dental, vision, employer-paid disability and life insurance, flexible spending accounts, and a 401(k) with employer matching. Employees also receive PTO, paid parental leave, and an Employee Assistance Program, 15 paid holidays, including a week off in December. Location:This position is located in Chicago. IPHI operates a hybrid office work model where team members work in the office two days per week (Tuesday, Wednesday, or Thursday), and individuals may work in the office or remotely the other three days per week.There is travel for meetings and site visits within Chicago, the suburbs, and Illinois. Occasional overnight travel within Illinois or nationally for conferences and training may be required. Starting Date: Immediate. Full-Time/Part-TimeFull-TimeExempt/Non-ExemptExemptLocationMain OfficeStart DateEOE StatementIPHI recognizes and values multiple pathways to professional experience and education. We encourage candidates to share relevant experiences that demonstrate their qualifications. This may include demonstrated leadership successes, progressive career growth and leadership roles, content expertise, thought leadership, and relevant experiential learning.We welcome applicants with lived experience related to our program focus areas. Your perspective and insight are vital to advancing our mission of health justice. IPHI'S COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENTIPHI is committed to fostering, cultivating, and preserving a diverse, equitable, and inclusive culture in the workplace. We believe that diversity, equity, and inclusion are core to IPHI's mission and the well-being of our staff and the communities we serve. Our workplace is one where team members feel valued and respected regardless of actual or perceived gender identity or expression, race (including traits associated with race such as hair type, texture, or style), color, ethnicity, national origin, ancestry, age, family or marital status, family responsibilities, pregnancy (including childbirth or related medical conditions), reproductive health decisions, religion, socio-economic status, sex, sexual orientation, education, disability (including association with someone who has a disability), genetic information, citizenship status, work authorization status, order of protection status, military or veteran status (including unfavorable discharge from military service), or any other characteristic protected by local, state, or federal law.Visit www.iphionline.org for more information about IPHI. This position is currently accepting applications. Apply tot his job