Supervisor, Customer Service – Dental
Job Description:• Overall supervision of Customer Service employees. • Accountable for member/provider satisfaction, retention, and growth. • Develops, motivates, evaluates and coaches staff on work procedures. • Visible and available to staff to answer questions and monitor calls. • Monitors all performance measures and allocates resources. • Develop and maintain strong collaborative relationships with constituents. • Attract, select, and retain high caliber talent. • Acts as liaison between staff and other areas, including management.• Proactively analyzes constituent data and identifies trends. Requirements:• 2+ Years experience with Dental claim/call center environment. • Experience with Microsoft-based applications• Working knowledge Dental Workflows, policies and procedures. • Supervisory experience• High School DiplomaBenefits:• Affordable medical plan options• 401(k) plan (including matching company contributions)• Employee stock purchase plan• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs• Confidential counseling and financial coaching• Paid time off• Flexible work schedules• Family leave• Dependent care resources• Colleague assistance programs• Tuition assistance• Retiree medical access and many other benefits depending on eligibility.Apply tot his job