Retail Auto Relationship Manager

Job Description:• Cultivate and maintain auto dealer relationships within the assigned market territory• Develop and execute strategy, proposals, and initiatives to generate additional revenues• Assess needs of auto dealer to ensure satisfaction• Understand profitability and risk of ongoing relationship• Develop and implement procedures to improve relationships if needed• Secure any money owed to WF Auto (i.e., booksheet discrepancies, rebatables)• Assist in clearing customer generated complaints through the LOB or Enterprise complaints office• Ensure processes within the market territory support corporate objectives• Participate in building and maintaining relationships with medium to large and complex high producing auto dealer accounts• Identify opportunity for process improvements within the territory• Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships• Establish and maintain dealer relationships• Terminate non-performing dealers• Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirementsRequirements:• 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education• Strong prospecting, sales, negotiation, and influence skills• Ability to negotiate, influence, and collaborate to build successful relationships• Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met• Intermediate Microsoft Office (Word, Excel, and Outlook) skills• Ability to interact with all levels of an organization• Ability to interact effectively and confidently with senior management• Strong organizational, multi-tasking, and prioritizing skills• Auto finance experience• Previous experience with CRM tools such as Salesforce• Dealer services or auto finance risk experienceBenefits:• Health insurance• 401(k) matching• Flexible work hours• Paid time off• Remote work options Apply tot his job