[Remote] Senior Product Manager (remote in Poland)

Note:The job is a remote job and is open to candidates in USA. Profitroom is a global leader in hospitality software, dedicated to empowering hotels through innovative technology. TheSenior Product Manager will lead the development of online marketing products and e-commerce platforms, focusing on user-centric solutions and leveraging AI for enhanced customer engagement and retention strategies. Responsibilities• Deliver a consistently exceptional product experience and drive sustainable growth• Lead the development of our communication products, focusing on user-centric solutions that seamlessly integrate customer engagement technologies and leverage AI for personalization and automation• Create a comprehensive customer acquisition and retention strategy driven by data, personalized targeting, and proactive engagement to maximize customer lifetime value.Use AI-powered insights and analytics to identify opportunities for optimization across the entire customer journey• Voice of customers – conduct continuous product discovery in close collaboration with the UX team, using AI tools for trend analysis, research synthesis, and rapid prototyping to identify emerging opportunities and validate product-market fit• Translate strategy into pragmatic roadmaps. Turn high-level vision and business goals into actionable roadmaps that guide product development.Leverage AI-assisted ideation and prototyping tools to accelerate concept validation and enhance user feedback loops. Navigate complex discussions with business stakeholders to successfully embed the product strategy across the organization. Establish clear success criteria for product initiatives, fostering a data-driven and AI-supported approach to decision-making that leads to more precise and impactful outcomes• Foster strong stakeholder partnerships. Maintain and enhance communication with stakeholders, keeping them informed of both short-term and long-term product objectives.Balance the drive for AI-driven product innovation with strong collaboration and alignment with sales, marketing, and customer success teams• Establish and optimise processes. Proactively contribute to the creation and refinement of processes that support effective product management, focusing on workflow efficiency, performance measurement, and cross-department collaboration. Use AI tools to streamline research, reporting, and discovery documentation, increasing transparency and operational efficiencySkills• 6+ years of experience as a Product Manager or in a higher product leadership role• Proven track record as an advocate for a product-driven approach and product mindset, focusing on long-term business goals rather than individual features• Extensive experience in one or more of the following areas: Developing AI-driven CRM, communication, and guest relationship management products (including AI Agent solutions), ideally within the hospitality or travel tech industry• Developing hotel distribution-management systems, including channel managers, central reservation systems (CRS), or RMS systems• Developing Property Management Systems (PMS) focused on the hotel's operational proficiency• Developing and managing scalable SaaS platforms that connect multiple products and user types, with a strong focus on security, performance, consistency of user experience, and data management in a multi-tenant environment• Developing OpenAPI-based ecosystems or marketplaces, enabling external partners and internal teams to build, integrate, and extend platform capabilities• Passionate about leveraging AI to create smarter, more personalized, and continuously improving products and services• Proficiency in leveraging AI tools and technologies for market research, user insight generation, and rapid product prototyping• Exceptional organisational skills, with the ability to manage multiple stakeholders and effectively prioritise their requirements• Highly developed communication skills (verbal, written, and presentation abilities), with the capacity to persuasively present data-driven arguments in both English and Polish (minimum C1 level required in both)• Deep understanding of Agile product development processes, including best practices, tools, and metrics for ensuring process effectiveness• Strong passion for creating and continuously improving products and servicesBenefits• 24 paid days off annually for B2B contracts + local public holidays.• Fully remote role with flexible working hours. • Annual “Work with Us, Travel with Us” hotel vouchers. • English language classes along with a dedicated team development fund. • Co-financed life and medical insurance, sports facility access, and mental health support. • Extra paid CSR/volunteering days each year. • Company retreats, events, wedding & baby packs, and referral program. • Flat hierarchy and open communication channels. Company Overview• We are Profitroom and our mission is to become the #1 Booking Technology Partner for Outstanding Hotels Worldwide.It was founded in 2009, and is headquartered in Poznan, Wielkopolskie, POL, with a workforce of 201-500 employees. Its website is Apply tot his job