Remote Medical Transportation Customer Service/Scheduling_19650
This is a remote position. What to ExpectAssist members:• With transportation to and from appointments• Ensure those waiting for a ride receive transportation• In resolving issues with previous appointments• With a transportation recovery where a scheduled trip has failed• With benefits eligibility• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding, having the opportunity to provide valuable assistance to these members.• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation. • Collaborating with various departments within the department to effectively address and resolve transportation and eligibility issues. RequirementsAdditional Client Program Technology Requirements:Hard Drive Space:• 40 GB of available space• 60 GB of total spaceMemory: 12 GB of RAMOperating System: Windows 11 (fully patched with no pending updates)Internet Connection and Speed: Hard-Wired Connection (Not wireless):• Minimum 30 mbps download• Minimum 10 mbps upload• Maximum Latency Threshold: 50 ms (milliseconds)Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)Webcam: RequiredUSB 3.0 Port: Required for use with USB headsets Apply tot his job