[Remote] Director of Central Operations

Note:The job is a remote job and is open to candidates in USA. Newmedica is one of the leading providers of NHS-funded and private ophthalmology services in England. They are seeking a Director of Central Operations to lead the development and delivery of operational systems, focusing on improving efficiency and patient care while managing operational support and stakeholder communications. Responsibilities• Accountable for the development and implementation of Newmedica’s operational annual plan (across Operations Support, Referrals and Process Improvement Teams.• Accountable for the development and implementation of the ongoing ePR enhancement programme working closely with the Technology and Learning and development teams. • Business Sponsor for technology enabled change. • Lead the cross functional steering group to manage the programme’s risks, issues and change delivery/implementation (reporting via Clinical Governance to ExCo). • Lead the communication of the plans, goals and status of the programme to the business and partners. • Ensure that the clinical safety process is operating (Clinical Safety Engineer is part of the team reporting to this role).• Accountable for first line support for our partnership; ensuring the Operations Support Team are appropriately structured, resourced and trained to deliver a high standard of support. • Accountable for referrals management, including referral triage, data transfer (bulk referrals), demand projection, capacity and SLA management, rostering and scheduling and appointment booking. • Seek out automation/AI solutions to drive efficiencies in these teams. • Review current ways of working across our sites, support and identify critical areas for simplification, and develop solutions that drive efficiencies, reduce costs and improve care.• Develop tools to coordinate activity planning and ensure transparency of plans for OJVs so workload can be managed and delivered right first time e.g. Flight Control. • Identify industry best practice and understand potential for Newmedica. • Be relentless in reviewing areas for improvement and developing solutions. • Understand the resources available through Specsavers and synergies. • Develop and deliver the communication strategy and plan. Ensuring key stakeholders and teams receive key messages at the right time, in the right way to ensure right first-time delivery.• Ensure optimised ways of working with Specsavers, sharing best practice and delivering 'Total Care' ambition. • Pathway review and development, supporting the clinical proposition team, ensuring efficient, profitable pathways delivering the highest standards in patient care. • Review all elements of pathways for areas for improvement through techniques such as Lean 6 Sigma. • Lead the team to deliver a programme of health checks to ensure OJVs are delivering consistently and identifying opportunities for improvement.• To ensure the team review and report on clinical efficiency performance metrics through formal groups e.g. Clinical Governance Committee and identify areas for improvement with associated plans with each OJV. • Ensure Head of Clinical Proposition leads Clinical forum calendar to review. • Play a key role in the Newmedica leadership team, chairing the Information Governance Committee and the ePR enhancement Steering Group and participating in other governance activities. • Recruit, retain and develop high performing teams and coach the leaders to work collaboratively for the benefit of the business.• Ensure operational best practice is adopted by all partners and proactively drive to simplify the operational procedures to allow businesses to focus on service. • Identify and manage risks across our business (e.g. key suppliers, business continuity, information governance) and record them in the corporate risk register and disaster recovery plans monthly. • Manage relationships with key suppliers that support Newmedica. • Provide insight and analysis on the operations and efficiency of the OJVs and develop and deliver plans and initiatives to ensure we have the best operational processes.• Champion the use of AI/automation in all teams – be obsessive about driving efficiencies. • Chair of the incident management team. Skills• Degree level or equivalent experience and evidence of ongoing development• Healthcare experience – either NHS or private/independent sector experience• Proven successful track record of operational leadership. • Proven experience of implementing successful change initiatives in complex multi-site organisations. • Proven experience of identifying and delivering performance enhancing initiatives• Skilled at managing operational incidents – calmly assessing the risk, the issue, brainstorming solutions and communicating clearly.• Proven successful track record of coaching, managing and developing teams to obtain results• Experience addressing different audiences across multiple mediums and platforms• Experienced at managing multiple projects with multiple stakeholders. • A high level of interpersonal skills with the ability to build strategic working relationships with a diverse range of people. • Strong patient service focusBenefits• Annual car allowance of £9,000• A company bonus of up to 25%, based on company performance and personal objectives• Profit share scheme• 25 days annual leave including 1 day birthday leave, plus bank holidays• A company pension scheme• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, private medical insurance, private dental care, health care scheme, death in service cover of 4 x salary, an opportunity to sign up to a tax-free cycle to work, and a retail/technology discount scheme.• An environment where your learning and development is supported through a range of various learning tools and courses. Company Overview• Newmedica provides NHS-funded and private ophthalmology services. It was founded in 2007, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is Apply tot his job