[Remote] D365 CE Principal Consultant

Note:The job is a remote job and is open to candidates in USA. Infosys is a global leader in next-generation digital services and consulting, seeking a highly skilled Principal Consultant for bolthires Dynamics CRM Support. This role involves managing support operations, providing architectural guidance, and leading cross-functional teams to troubleshoot complex issues and design scalable solutions. Responsibilities• Lead the CRM support team, ensuring timely and effective resolution of incidents and service requests.• Manage escalations, perform Root Cause Analysis (RCA), and implement long-term fixes for recurring issues. • Define and monitor SLAs, KPIs, and support quality standards. • Maintain and evolve support documentation, SOPs, and knowledge base articles. • Provide architectural guidance for CRM solutions, ensuring scalability, performance, and maintainability. • Design and review customizations, integrations, and workflows across cloud and on-prem environments. • Collaborate with enterprise architects and technical leads to align CRM architecture with broader IT strategy.• Participate in solution design for new features, enhancements, and system upgrades. • Support both cloud-based (D365) and on-premises CRM deployments, including IIS, SQL Server, Active Directory, and custom integrations. • Work with tools such as Azure DevOps, Power Platform, LCS, and monitoring dashboards. • Lead release management activities including planning, testing, deployment, and post-release support. • Mentor junior consultants and foster a culture of technical excellence and accountability.• Act as a trusted advisor to business stakeholders, translating operational needs into technical solutions. • Coordinate with development, infrastructure, and business teams to ensure seamless CRM operations. Skills• Candidate can be located anywhere in the US. This position will require travel to project locations. • Bachelor’s degree or foreign equivalent required from an accredited institution in Computer Science/ Information Systems Management or related field required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.• 11 years of experience in bolthires Dynamics CRM, with deep expertise in Sales and Service modules. • Strong experience in CRM architecture, solution design, and technical leadership. • Hands-on experience with on-prem CRM infrastructure and cloud-based D365. • Guide team for Power Platform support, including Power Automate, Power Apps, and Dataverse integrations. • Proven track record in bug fixing, RCA, and support operations. • Excellent communication, stakeholder management, and team leadership skills.• bolthires Certified: Dynamics 365 Sales Functional Consultant Associate• bolthires Certified: Dynamics 365 Customer Service Functional Consultant Associate• bolthires Certified: Power Platform Solution Architect Expert• ITIL Foundation or equivalentBenefits• Medical/Dental/Vision/Life Insurance• Long-term/Short-term Disability• Health and Dependent Care Reimbursement Accounts• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)• 401(k) plan and contributions dependent on salary level• Paid holidays plus Paid Time OffCompany Overview• Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.It was founded in 1981, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is Apply tot his job