Product Manager — AI Contact-Centre / Conversational SaaS Platform - Contract to Hire

We are building a next-generation SaaS contact-centre & conversational-AI platform that combines voice, chat, AI-agents, analytics, and omnichannel customer engagement — similar in vision to ConnexAI and MaxContact. As Product Manager, you will define the product vision, roadmap, and deliver features that scale customer interactions, enable automation, and deliver high-quality conversational experiences. You will work closely with engineering, data science/ML, UX, sales, and customer-success teams.You’ll be responsible for turning customer needs and business goals into a coherent, scalable, and commercially viable SaaS product. Key Responsibilities:Define and drive product vision, strategy, and roadmap aligned with business goals; lead the full product lifecycle from ideation to launch and iteration; analyze market trends, competitors, and user needs to identify high-value opportunities; prioritize and manage the product backlog with engineering and UX teams; collaborate cross-functionally with data science/ML, design, sales, and customer success; oversee the scope of AI-driven features such as conversational agents, analytics, and automation while ensuring technical feasibility; define and track key performance metrics; lead product launches with strong go-to-market alignment; and continuously optimize the product through feedback, data, and performance insights.Required / Desired Skills &Experience:Technical / Product SkillsFamiliarity with AI/ML technologiesGood grasp of cloud infrastructureExperience with user experience (UX) design considerationsStrong data analytical skillsSoft / Interpersonal SkillsStrong cross-functional collaboration and coordinationCustomer-centric mindsetExperience / Background ( 3–5+)Exposure to or interest in AI/ML-driven productsAbility to work in agile/scrum environmentComfortable working at the intersection of business, tech, and customer successWhyThis Role Is ImportantA product manager for this kind of SaaS is the linchpin that connects technical potential (AI, speech, cloud) with real customer needs (customer-engagement, support automation, scalability).Without a strong PM role, the platform risks becoming under-optimised, overly complex, or misaligned with market needs. With it, the product can deliver real value — automating conversation handling, scaling support operations, and enabling businesses to deliver excellent customer service efficiently. Apply tot his job