Senior Product Manager – SaaS

Senior Product Manager - SaaS,Company OverviewParticle is the only end-to-end IoT platform that combines software, hardware, and connectivity as an integrated solution that ensures their customers’ IoT products are reliable, scalable, and secure. Particle works with thousands of companies ranging from traditional manufacturers to fast-growing startups including Jacuzzi, Continental Tires, Watsco, Shifted Energy, Anderson EV, and Opti. As a venture-backed company, Particle is supported by world-class investors and boasts the largest developer community in the IoT industry, with nearly 200,000 developers and engineers in more than 170 countries.We value diversity in our developer community, business, and organization, and commit to a continued effort in making an inclusive and equitable environment for all. Investment in our people is critical to who we are as a company. We support and empower each other through curiosity, trust, and joy. From extensive onboarding to 360 feedback, and a professional development stipend, you’ll have the tools to navigate your own success from the start. From there, you’ll work with your manager to create your own growth path and get the coaching needed to achieve it.We are headquartered in San Francisco and have offices in Shenzhen, Dongguan, Minneapolis, Boston, and remote hubs across the globe. Particle is a hybrid organization supporting employees working from home and/or one of our offices in a flexible manner. We provide:Competitive medical, dental, vision, disability, and life insuranceStock optionsFlexible and open vacation policyWork from home stipendGenerous parental leave policyA robust wellness program with individual, personalized coachingPosition OverviewAs aSenior Product Manager, you will report directly to Particle’s VP of Product and will be responsible for focusing on a multi-vertical SaaS product and aim to identify below the surface value for our customers that translates into product innovations for our customers and us.You will work alongside our engineering team to define the roadmap and drive product improvements accordingly to offer further customer compatibility and usage growth. You will own and execute on the product vision and create a roadmap that acts as a constant north star for your product through Particle’s next phase of rapid growth. By understanding Particle’s customer needs you will cultivate growth and improvement for our multi vertical customers that will ultimately attract and retain business to improve the journey for these customers.You will:Identify overlapping customer needs within our business verticals and will distill these in order to solve customer problems. understand the plethora of needs we have across our verticals and create valuable building blocks to enable tangible business outcomes. take the lead on executing on Particle SaaS strategy while identifying key value props below surface level for all vertical customers. Define product requirements and a product roadmap that surpasses Particle’s customer expectationsCollaborate with Engineering, Marketing, Customer Success, and Sales on the delivery of product improvements to customers.Engage with customers directly, both to evangelize our offering and to better facilitate product discovery. Define, prioritize & evaluate various KPIs that represent product traction. Prioritize and work in an agile environment that is flexible and conducive to a startupYou have:3-5 years of technology product management experienceExperience in SaaS enterprise management with B2B experience requiredSegmented out the different users of your product and know how to address each respective pain point in parallel with others.A proven ability to use metrics/data to identify opportunities to improve products through research, customer interaction, and cross functional stakeholder inputA customer-oriented mindset that puts customers’ needs firstExperience driving elements of the product development lifecycle (i.e., product vision, go-to-market strategy, and driving requirements)A process-oriented mindset that ensures the team adheres to a well-defined product development life cycle driven by customer insights in order to drive service to business goalsManaged a product backlog for short-term and long term features and have prioritized features based on customer/strategic requirements.Excellent communication skills across all mediums (visual, written, verbal) that shepherd stakeholders along and bolster product decisions with focus and brevityNice to have:Experience as former Software EngineerExperience with IoT productsFamiliarity with hardware and embedded systems is a plus but not requiredAbout ParticleWe are inspired by our mission of enabling the next technological revolution, and by the incredible products that people build on our platform. We support our Particle family and community by embracing our core values which are: inspiring belonging, opening up, building a growth mindset, being an owner, and surpassing customer expectations.Everyone is welcome at Particle. We are an equal opportunity employer that values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. Apply tot his job