Part-time Crisis Hotline Counselor- 19 hours- Weekend Shift 3
About the positionResponsibilities• Provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence. • Conduct danger assessment and creates safety plans based on each client's individual case and needs. • Provide shelter screening and coordination of shelter placement and emergency transportation of clients. • Make CPS and APS reports as required and needed. • Keep accurate client and hotline data/records for monthly reports.• Communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners. • Communicate with HAWC’s answering service to relay and respond to messages. • Communicate with leadership and other hotline staff at the counseling building regarding case management and other issues. • Attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned. • Conduct intakes and assess the client needs to determine next steps and processes appropriate documentation: Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.• Provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department. • Other duties/projects as assigned. Requirements• High school diploma or equivalent• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration. • A minimum of 6 months of experience working within a social services, customer service, or call-center setting. • Proficient in Microsoft Office (Word, Excel, Outlook, Teams).• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation• Excellent attention to details• Demonstration of professional objectivity and appreciation for confidential information• Ability to follow instructions and to adhere to policies and procedures• Ability to prioritize tasks to meet individual and team deadlines• Has a growth mindset and is a good team player• Strong communication skills, both verbally and in writing.Nice-to-haves• Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred. Benefits• 401K match• Employee Assistance Program Apply tot his job