Experienced Customer Success Manager - East

Join blithequark, a leading enterprise software company for all customer-facing functions, in revolutionizing the way businesses interact with their customers. As a Customer Success Manager - East, you will play a pivotal role in driving adoption, value realization, and long-term success for blithequark's most strategic customers across the Marketing, Social, and Advertising product suite. About blithequark blithequark is a unified customer experience management (Unified-CXM) platform that helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, blithequark works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Our mission is to enable every organization on the planet to make their customers happier. Job Description As a Customer Success Manager - East, you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for blithequark's most strategic customers across the Marketing, Social, and Advertising product suite. Your role exists to bridge the gap between business objectives and platform capabilities using deep product expertise to help customers unlock the full value of blithequark's Core solutions. Key Responsibilities * Lead the strategic technical relationship across blithequark's Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics * Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks * Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into blithequark configurations and use cases * Own the end-to-end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion * Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs * Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de-risk accounts * Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management * Coordinate cross-functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion * Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives * Co-develop success plans with clear KPI alignment, growth targets, and product rollout timelines—adjusted to market and org evolution Customer Empowerment * Deliver stakeholder-specific enablement—executive workshops, advanced user trainings, feature adoption campaigns—designed to improve usability and internal platform advocacy * Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support * Cultivate internal champions and promise a culture of self-service to strengthen long-term platform adoption Product Influence * Serve as a feedback loop to blithequark Product and Engineering teams—surfacing structured insights based on real-world campaign needs, integrations, or analytics gaps * Advise customers on how to align their future marketing strategy with blithequark's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.) Growth & Commercial Support * Work closely with Sales and Solutions teams to uncover upsell/cross-sell opportunities: Ads module, Listening, new brand/geography activation, etc. * Understand the client’s tech stack and vendor landscape to position blithequark as a consolidator and differentiator Required Qualifications * Bachelor’s degree in Marketing, Communications, Computer Science, or related field * 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions and cross-functional marketing teams * Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations * Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics * Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments * Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews * Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions What Sets You Apart * Prior experience implementing or scaling blithequark or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros) * Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows * Experience leading digital transformation projects or global rollouts across brands, geographies, or business units * PMP, Agile, or relevant certification; fluency in campaign lifecycle management tools * Strong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers * Exceptional relationship-building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels * Customer-first thinking with a bias towards empathy * Proactive problem-solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevance Why You'll Love blithequark We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At blithequark, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. Compensation Range The base salary range for this role at minimum, midpoint, and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At blithequark, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in blithequark’s discretionary bonus plan, commission plan and/or equity plan, depending on role. US-based blithequark employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. If you're passionate about delivering human experiences to every customer, every time, and want to be part of a company that genuinely cares, today!