Expert Consultant – Solution Customer Success Manager, blithequark (blithequark Practice)

Join blithequark's esteemed team as an Expert Consultant – Solution Customer Success Manager, where you will play a pivotal role in driving client success and maximizing value realization from their blithequark investment. As a seasoned professional with a unique blend of technical expertise and exceptional relationship management skills, you will be the primary advocate for client success, ensuring seamless alignment between client business objectives and blithequark capabilities. In this dynamic role, you will leverage your strategic mindset to understand complex business needs, providing hands-on guidance for blithequark optimization and best practices. Your expertise will be instrumental in driving client satisfaction, retention, and growth, while fostering a culture of collaboration and innovation within the blithequark community. About blithequark blithequark is a leading provider of innovative solutions and services, empowering organizations to achieve their full potential. With a commitment to excellence and a passion for customer success, blithequark has established itself as a trusted partner for businesses seeking to drive growth, improve efficiency, and enhance customer experiences. As a valued member of the blithequark team, you will be part of a dynamic and supportive community that values collaboration, creativity, and continuous learning. Key Responsibilities As an Expert Consultant – Solution Customer Success Manager, your primary responsibilities will include: Client Relationship & Success Management * Develop and execute comprehensive success plans that align blithequark capabilities with client business objectives * Conduct regular business reviews, health checks, and strategic planning sessions to ensure optimal platform utilization * Monitor client adoption metrics and engagement levels to predict and prevent churn risks Adobe Workfront Solution Expertise * Recommend comprehensive Adobe Workfront solutions tailored to specific client project management needs * Recommend Workfront Fusion scenarios, modules, and routes to optimize automated workflows and business processes * Recommend system integrations using connectors and APIs to ensure seamless data flow between Workfront and other enterprise systems * Provide expert guidance on Workfront architecture, scalability, performance optimization, and security best practices * Stay current with latest Adobe Workfront releases, features, and industry best practices to drive continuous improvement Value Analysis/Solutions/Outcomes * Able to take client business objectives and turn them into comprehensive Value Realization programs -- including success metrics, measurement frameworks, and timeline milestones * Evaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narratives * Proactively identify and communicate value realization opportunities and risks to client * Own and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value Strategic Value Thinker * Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with overall business strategy * Understand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines Problem Solver & Success Advocate * Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriers * Ability to head off potential client satisfaction issues before they materialize and have strong client advocacy skills Documentation & Reporting * Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards * Support the account team in developing value realization briefs, success statements of work, and measurement templates and tools Qualifications To be successful in this role, you will require: Required * 2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings * 2+ years of hands-on experience with Adobe Workfront, including system configuration and implementation * Adobe Workfront certification (Professional or Expert level) * Deep knowledge of Adobe Workfront architecture, features, and functionalities * Experience with Workfront Fusion scenarios, modules, routes, connectors, and API integrations * Understanding of project management methodologies (Agile, Waterfall, hybrid approaches) * Proficiency in database management and basic scripting languages * Experience with system integrations and data mapping processes * Experience with Value Realization methodologies, ROI measurement, or business outcome tracking * Conducting client workshops and stakeholder sessions to define success criteria and value metrics * Basic understanding of business case development and value measurement frameworks * Client relationship management and stakeholder engagement experience * Success plan development and execution * Understanding of consulting delivery methodologies and client engagement processes * Experience with customer success platforms (e.g., Gainsight) and measurement tools * Strong analytical skills with the ability to translate data into actionable insights Preferred * Bachelor's Degree Desired * Understanding of change management principles and adoption methodologies * Experience in client budget management and commercial discussions Work Environment and Culture As a valued member of the blithequark team, you will enjoy a dynamic and supportive work environment that fosters collaboration, creativity, and continuous learning. Our culture is built on a foundation of trust, respect, and open communication, with a focus on delivering exceptional results and exceeding client expectations. Compensation and Benefits We offer a competitive compensation package, including: * Salary: $80,000 - $120,000 per year, depending on experience * Bonus: Eligible for annual bonus based on performance * Benefits: Comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off * Professional Development: Opportunities for training, mentorship, and career growth If you are a motivated and results-driven professional with a passion for customer success and a strong background in Adobe Workfront, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. Equal Opportunity Employer blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Remote Work This position is eligible for remote work, with the option to work from home or a designated remote work location. We are committed to providing a flexible and supportive work environment that meets the needs of our employees. Don't miss this opportunity to join a dynamic and innovative team at blithequark. to become an Expert Consultant – Solution Customer Success Manager and drive client success and value realization in this exciting role.