Customer Solutions Architect – DOE Optical Transport
Job Description:• Evaluate and develop technical support to business opportunities in collaboration with Sales team/Account Manager. • Support sales opportunities through broad technical/system level expertise in Nokia Optical Transport architectures and internal/external business understanding. • Act as a Subject Matter Expert (SME) in Nokia Optical Transport, be able to engage customers, present viable technical solutions, and articulate their value to our customers. • Work with customers on Proof of Concepts (PoCs), trials, demos etc.and provide first-level support in event of configuration questions. • Contribute to the creation of customer network evolution plans, and competitively position our technology strategy, solutions, and products to address customer needs. • Identify short and longer-term solutions to address customer needs. • Address complex technical risks (e.g. solution/product roadmap availability) with mitigation plans and solutions which generate solid business impact. • Actively supports the bid team during offer development phases (e.g.solution description, Scope of Work (SoW), pricing, configurations, Bill of Materials)Requirements:• Bachelor’s degree in Electrical Engineering, Information Systems, Computer Science, or related field or equivalent experience preferred. • At least 10 years’ experience in an Optical Transport role with strong relationships with the Department of Energy and Energy Sciences Network on Nokia optical solutions in a customer facing system/sales engineer (or consulting systems engineer, technical marketing engineer etc.) role in telecom industry, government, or equivalent military experience.• Detailed understanding of Optical Line System, Transponder/Muxponder and pluggable optical technology and network implementation. • Excellent written and verbal communication skills with the ability to write technical papers and present to large groups in a formal setting. • Extensive consultative technical skills. • Secret level security clearance, or the ability to obtain one. Benefits:• Typical office environment with occasional travel to customer or partner sites• Minimum exposure to health or safety risks Apply tot his job