Career Development Coach, Rapid Response

Organization Name: Ben Hudnall Memorial Trust (BHMT)Affiliated Organization: Kaiser PermanenteWebsite: bhmt.orgJob Title:Career Development Coach, Rapid ResponseReports to: LeadCareer Development CoachJob Location:Remote from Home (must reside within a Kaiser Permanente Region: California, Colorado, Georgia, Hawaii, Mid-Atlantic States, Northwest, or Washington)Schedule: Full Time - Mon - FriHours: ExemptTravel: OccasionalSalary: $75,000 - $79,000Benefits:Comprehensive benefits package including Holidays, PTO, Medical/Dental Insurance, 401k, and tuition reimbursementABOUT OUR ORGANIZATIONThe Ben Hudnall Memorial Trust (BHMT) is a Taft-Hartley Education Trust established by Kaiser Permanente and union representatives of its Alliance and Coalition represented workforce.It is dedicated to support life-long learning and its individual members' career management. As such, BHMT offers a portfolio of diverse programs to support eligible union employees throughout their Kaiser Permanente career journey including:• ComprehensiveCareer Development Coaching including Assessments, Exploration, Goal Setting, Education and Training, Job Change, andCareer Management• Career Coaching, Certifications, Degrees, Skills, Continuing Education, Financial Assistance, and Laptop LendingBHMT works closely with Kaiser Permanente’s (KP) National Workforce Planning and Development Department and its Regional counterparts to constantly adapt and expand Trust offerings to meet the needs of both our management and labor union partners as well as those of the individual participant.DESCRIPTIONThe Ben Hudnall Memorial Trust (BHMT) seeks an experiencedCareer Development Coach to provide a breadth of career coaching to our participants. Under the direction of BHMT’s Director ofCareer Development, coaches are the front-line representatives of the Trust and are our participants’ primary guide to the complete portfolio of programs and educational benefits available to them through the Trust and KP. A Rapid Response – CDC is responsible for providing timely, remote career development support to Kaiser Permanente employees eligible for BHMT benefits.Through email, chat, and/or phone interactions, the coach offers quick, focused guidance to clients on accessing and navigating BHMT programs and services. This role ensures employees receive accessible and responsive coaching that empowers them to make informed decisions about their career growth and professional progression. Career development coaches share the responsibility with all other BHMT staff to promote and adhere to workplace guiding principles (Teamwork, Diversity, Service Focus, Life-Long Learning, Innovation, Integrity, Supportive, Resilience).RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:Percentage allocations are approximate and may be adjusted at any time. Career Coaching 65%• Provide career development coaching over the phone, email, chat or video conferencing to Kaiser Permanente employees eligible to receive BHMT benefits via individual/group sessions as part of either stand-alone coaching sessions or as part of a coordinated long-term Trust program, including but not limited to:• Administer and interpret a range of career assessment instruments according to client’s individual needs.• Support clients in managing transitions in career direction and/or career mapping. • Work with partner organization to develop client education/skill-building plans. • Assist client interface with KP resources and opportunities. CDC Inbox Management 20%• Manage the CDC departmental calendar by coordinating client and/or coach appointment cancellations and rescheduling as needed. • Serve as the “Coach on Duty” for immediate client concerns. • Monitor and manage the department-wide email inbox to ensure all inquiries are addressed promptly.• Triage and route emails to appropriate coaches or staff, ensuring accurate and efficient follow-up. • Document client interactions and communication, monitor response times, and escalate urgent matters as necessary. • Identify trends and common issues from email correspondence to inform coaching strategies, FAQs, and service improvements. Client Engagement 10%• Support outreach efforts and events as needed by promoting BHMT programs and services at various events such asCareer/Education Fairs, Conferences, Symposiums, New Employee Orientation, KP Staff Meetings, and/other similar events.• Contribute to Client Experience; identify / quantify drivers, risks and opportunities for increased client service performance and define solutions to mitigate risks and leverage opportunities. • Provide feedback to management on service area trends as represented by our clients. Stakeholder Relations 5%• Upon assignment from your BHMTCareer Development Director, work in partnership with Regional Workforce Development teams to achieve coordinated client management through RegionalTraining Programs and Redeployment efforts and/or regional committee while maintaining a consultative role of neutrality between labor and management.JOB REQUIREMENTSJob Specific Requirements:• Master’s degree in a discipline involving the study of human behavior, business, or related field preferred• Minimum of three years post masters experience in career coaching or workforce development coaching. • Demonstrated skills in utilizing technology and current online resources and platforms to communicate and interact with a diverse client population• Experience in career development theories, and adult learning strategies• Experience in job change strategies including resume writing, networking, interviewing, etc.• Preferred: certification and training in career and personality assessments and inventories such as the Myers Briggs Type Indicator Instrument and Strong Interest Inventory. • Preferred: Facilitation of small groups• Required to complete training for ICF Associate Certified Coach and be fully eligible to sit for ICF or BCC exams. • Preferred: ICF Associate Certified Coach or CCE Board Certified Coach (Designation:Career Coach)Additional BHMT Requirements:• Demonstrated skillset in Digital Fluency, Consumer Focus, Collaboration and Performance Improvement;• Must have discretion and be skilled in dealing with sensitive, confidential, and personal information;• Excellent customer service skills including excellent follow-through and attention to detail;• Strong time management, organizational and business presentation skills, as well as oral and written communication skills;• Must function, contribute, and lead in a face-to-face and virtual team environment;• Must interface effectively with all levels and across organizational lines;• High level of cultural competencies and experience working with diverse groups;• Must work effectively with a broad range of internal and external constituents including KP clients and management, union representatives, vendors, and staff;• Knowledge and application of career development theories• Must be committed to continuous, life-long learning and client success;• Must be able to work in a Labor Management Partnership environment.Essential Functions of thePosition:• Ability to work remotely using a laptop and phone provided by BHMT. • Ability to sit for extended periods while conducting coaching sessions, virtual meetings, and administrative work. • Ability to use hands and fingers for typing, handling documents, and operating standard office equipment. • Ability to communicate effectively via phone, video conferencing, email, and text. • Ability to occasionally travel for organization-wide offsites and vendor/partnership meetings.GUIDING PRINCIPLES:Must demonstrate understanding and application of our workplace guiding principles. These are embedded in all roles and applicants must evidence their values/guiding principles as part of the application process. • Teamwork• Diversity• Service Focus• Life-Long Learning• Innovation• Integrity• Supportive• ResilienceFor a detailed description of our guiding principles, visit our website at:Our Guiding Principles -BHMT is a fast-paced work environment embedded within the larger corporate structure of Kaiser Permanente.Positions are full-time with comprehensive benefit package including paid Holidays, Paid Time Off, Medical/Dental Insurance, 401k, and tuition reimbursement. Apply tot his job