System Administrator I (US Remote)
Job DescriptionJoin Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.Job Responsibilities• This role is expected to be able to resolve the following technical issues with little or no assistance:• Workstation operating system issues of any kind. • Printer issues of any kind. • Standard business application (Office, etc.) issues of any kind. • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. • Server issues of any kind. • Basic and intermediate networking issues. • Escalation point for Tier 1 technicians• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.Job Qualifications• Experience with Windows and Mac OS troubleshooting. • Experience with Server 2012 to 2022. • Experience with VMWare and Hyper V Virtualization. • Experience supporting M365 and Azure. • Minimum of three years experience in IT Support or a similar role. • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. • Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.• Experience with Managed Service Providers (MSPs) is highly desirable. • Active Server Certifications are preferred. • Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPIs• First-touch closed: Each ticket that is completed with only one time entry contributes to this number• Utilization:The percentage of time that you are on the clock and billing time to client tickets• CSAT: Scores filled out by clients using the rating system in ticketsCompensation:Pay rates start at $28.36/hr up to $32.18/hr and vary by experience and location.Benefits:• Medical Insurance Plan• Dental & Vision• Life Insurance• Disability Coverage• Paid Time Off (starts at 15 days per year)• Maternity/Paternity Leave• Paid US Holiday• Retirement Plan• SalaryAdvancement/Loan• Health & Wellness Program• Company-paid training and certification• Supplemental Life Insurance (Employee-paid)• Supplemental Health Plans (Employee-paid) Apply tot his job