Site of Care Support Representative

Job Description:• Responsible for reviewing and coordinating in-bound Site of Care referrals for infusion patients• Support the Site of Care department by processing incoming referrals received from the precertification department• Communicate with and support internal and external partners• Review insurance benefits (both medical and pharmacy)• Claim history review• Maintain complete, timely, and accurate documentation of all referral requests in CRM• Handle precertification vendor changes• Communicate with physicians’ offices• Assist with escalating issues to clinical and leadership team(s) as neededRequirements:• Excellent verbal and written communication and interpersonal skills• Ability to maintain patient confidentiality• Demonstrated sense of urgency with assignments• Ability to maintain confidentiality of information• Proficient computer skills and the ability to navigate in a Windows based environment• Ability to follow directions, as well as multi-task• Ability to quickly learn new computer applications• Seeks ways to collaborate and reach consensus with peers• Actively works to build strong working relationships• Able to customize messages and delivery to broader audiences• Demonstrated problem-solving ability and attention to detail• Proficient in bolthires Excel and Outlook• Self motivated• Proven organizational and time management skills• High accuracy and attention to detailBenefits:• Affordable medical plan options• 401(k) plan (including matching company contributions)• Employee stock purchase plan• No-bolthires programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching• Paid time off• Flexible work schedules• Family leave• Dependent care resources• Colleague assistance programs• Tuition assistance• Retiree medical access• Many other benefits depending on eligibility Apply tot his job