Senior Call Quality Audit Professional- Remote nationwide
About the positionResponsibilitiesMaintain Quality Assurance scorecardAlign with Training on curriculum, process and procedure, updates and enhancementsDocument quality issues and performance measuresMonitor and evaluate the quality of inbound and/or outbound Telesales callsProvide coaching and feedback to Telesales AgentsRequirementsComfortable working in a telephonic intensive environmentProficient in Microsoft Outlook, Word and ExcelAbility to multi-task and navigate through various software platformsDemonstrate strong verbal communication skillsPassionate about contributing to an organization focused on continuously improving consumer experiencesNice-to-havesBachelor's DegreeTelephonic Sales and/or call quality auditing experienceUnderstanding of value-based primary care and/or Medicare AdvantageBilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistanceBenefitsMedical, dental and vision benefits401(k) retirement savings planPaid time offCompany and personal holidaysVolunteer time offPaid parental and caregiver leaveShort-term and long-term disabilityLife insurance Apply tot his job