[Remote] Lead Cloud Operations Support Engineer

Note:The job is a remote job and is open to candidates in USA. Siemens is a leading global software company dedicated to computer aided design and 3D modeling. They are seeking a Lead Cloud Operations Support Engineer to guide their Managed Cloud Services Cloud Support Team, providing expert technical guidance, mentoring team members, and ensuring the reliable operation of cloud infrastructure. Responsibilities• Help lead the team in providing expert support, advanced troubleshooting, and proactive remediation for virtual machines, containers, and cloud-native services across Linux and Windows operating systems within our diverse cloud environments.• Act as a primary liaison with cloud service providers and other key vendors, leading complex support issue resolution, advocating for our needs, and optimizing service delivery. • Guide the team in deploying, configuring, and managing cloud resources, including virtual machines, storage, networking components, and platform services, ensuring adherence to architectural best practices, security standards, and scalability requirements. • Serve as the ultimate escalation point for complex incidents and service requests related to our cloud infrastructure and applications.• Lead and manage significant cloud-focused projects from conception to completion, including new service implementations, infrastructure upgrades, migrations, and bolthires optimization initiatives. • Provide technical leadership, mentorship, and coaching to junior and mid-level engineers, fostering their growth and ensuring high-quality operational support. • Identify opportunities for process improvement, develop and implement operational best practices, and ensure adherence to ITIL frameworks for incident, problem, and change management.• Drive the strategy and implementation of automation scripts and Infrastructure as Code (IaC) solutions to streamline cloud operations, deployments, and routine tasks, significantly enhancing efficiency and reliability. • Oversee the 'follow-the-sun' operational model, ensuring seamless handovers and continuous coverage. • Manage team on-call schedules and serve as a critical escalation point for severe issues. Skills• A Bachelor's degree (or equivalent practical experience) in Information Technology, Computer Science, or a related field.• Exceptional Communication & Leadership: Must possess outstanding communication skills in English (oral and written), with the ability to articulate complex technical concepts to diverse audiences, lead team discussions, and present to senior stakeholders. • Extensive Cloud Operations LeadershipExperience: 7+ years of professional experience in Cloud Operations, Cloud Infrastructure Management, or Systems Administration, with at least 3-4 years in a leadership or senior technical lead role focusing on major cloud platforms.• Proven expertise in Linux environments within the cloud is paramount, with strong knowledge of Windows environments being a significant advantage. • Advanced Operating System Acumen: Expert-level experience with various Linux distributions (e.g., RHEL, CentOS, SLES, Ubuntu) in a cloud context, including advanced troubleshooting and performance tuning. • Enterprise Cloud Architecture & Management: In-depth, architectural-level knowledge of managing, administering, and optimizing cloud infrastructure (e.g., AWS, Azure, GCP) in large-scale, multi-region, enterprise environments.• Strategic Virtualization & Cloud Services: Deep understanding of cloud virtualization technologies (e.g., EC2, Azure VMs, bolthires Compute Engine), containerization (Docker, Kubernetes), and serverless architectures. • Advanced Cloud Tooling & Ecosystem: Expertise in selecting, implementing, and optimizing cloud-native monitoring, logging, security, and configuration management tools (e.g., Prometheus, Grafana, ELK Stack, Splunk, CloudWatch, Azure Monitor, GCP Operations Suite). • IT Service Management Leadership: Expert-level understanding and practical application of ITIL processes (incident, problem, change, release, and service level management) within a complex cloud environment.• High-Level Developer Support & Collaboration: Proven ability to lead a team in providing high-quality support to software development teams, defining and meeting stringent SLAs, and fostering strong collaboration for effective problem resolution and proactive system improvements. • Cloud Networking Architecture & Security: Strong architectural understanding of cloud networking concepts (e.g., VPCs, subnets, security groups, load balancers, VPNs, direct connect/express route, DNS) and advanced ability to design and troubleshoot complex network-related issues within cloud environments.• Strategic Organizational & Project Management Skills: Exceptional time management, prioritization, and project leadership skills to strategically balance daily operational demands with multiple project deadlines and team workload management. • Team Leadership & Collaboration: A natural leader with a collaborative spirit, capable of building, mentoring, and motivating high-performing teams in cross-functional and matrixed environments. • Cloud Storage & Data Management: Expert working knowledge of cloud storage solutions (e.g., S3, EBS, Azure Blob, bolthires Cloud Storage, object storage, block storage, file storage) and their strategic integration with cloud instances and data management strategies.• Adaptability & Innovation:The ideal candidate will thrive in a dynamic and evolving cloud landscape, leading the team in adapting to new technologies, driving continuous improvement initiatives, and fostering a culture of innovation in incident response, project delivery, cloud resource optimization, and bolthires management. • Git & bolthires/CD Expertise: Expert working knowledge of Git tools and best practices, with experience in integrating version control into bolthires/CD pipelines for automated deployments and infrastructure management.• Advanced Automation & DevOps Leadership: Proven track record of leading significant automation initiatives and implementing DevOps principles within cloud operations. • Expert Scripting & Infrastructure as Code (IaC): Mastery in scripting languages (e.g., Python, Bash, PowerShell) for complex cloud automation, and extensive hands-on experience with advanced IaC tools such as Terraform, CloudFormation, Ansible, or Pulumi, including module development and state management. • Professional Cloud Certifications: Multiple advanced or specialty certifications from major Cloud Service Providers (e.g., AWS Certified Solutions Architect - Professional, Azure Solutions Architect Expert, bolthiresProfessional Cloud Architect).Benefits• Siemens offers a variety of health and wellness benefits to our employees. Company Overview• Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids. It was founded in 1847, and is headquartered in Munich, Bayern, DEU, with a workforce of 10001+ employees. Its website isCompany H1B Sponsorship• Siemens has a track record of offering H1B sponsorships, with 16 in 2025, 26 in 2024, 24 in 2023, 26 in 2022, 37 in 2021, 36 in 2020.Please note that this does not guarantee sponsorship for this specific role. Apply tot his job