SaaS & Cloud Operations Engineer

WHAT WE DO Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company. We consult, design, build and modernize revenue-generating software and data engineering solutions for clients. With modernization services and AI tools, we help businesses achieve a competitive advantage through technology. GAP’s remote, integrated engineering teams use end-to-end solutions to innovate and align with your business goals. We have 600+ English-speaking engineers based in Latin America and approximately 20 U.S.-based engineers. With some of the highest customer satisfaction scores in the industry, GAP’s focus is customer and employee success. GAP is a woman-owned company headquartered in Austin Texas. We are a values-based company focused on growing our people by investing in education, onsite English classes and training in the latest technologies, including AI, data analytics and machine learning. Our goal is to provide solutions for our customers that help them achieve critical business outcomes, while enabling our GAPSters and our communities to attain long-term success. Summary We are looking for a SaaS & Cloud Operations Engineer to join our client’s IT operations team and play a critical role in managing, securing, and optimizing a rapidly growing ecosystem of cloud-based tools and infrastructure. In this role, you’ll administer key SaaS platforms, automate processes for identity and access management, and ensure compliance across environments. You’ll collaborate with engineering, DevOps, and security teams to maintain a reliable, scalable, and compliant cloud infrastructure that enables operational excellence across the organization. This is a great opportunity for professionals passionate about automation, governance, and security who thrive in a high-impact, fast-paced FinTech environment. Education Bachelor’s degree in Computer Science, Information Systems, or a related technical field. Professional Experience 3–5+ years of experience as a SaaS Administrator, Cloud Systems Engineer, or IT Operations Specialist managing enterprise cloud platforms and SaaS ecosystems. Soft Skills Advanced English proficiency (written and spoken). Strong analytical and problem-solving mindset. Excellent communication and collaboration across technical and non-technical teams. Highly organized with strong attention to detail and follow-through. Proactive, security-first approach to problem-solving. Required Technical Skills SaaS Platform Administration Experience managing and optimizing enterprise SaaS platforms such as Google Workspace, Slack, Zoom, Mimecast, Atlassian (Jira, Confluence), and GitLab. Proficiency in automation for provisioning, access management, and lifecycle processes. Cloud Infrastructure & Networking Hands-on experience with AWS administration (IAM Identity Center, EC2, S3, Route53, Lambda, VPC, Control Tower, and Organizations). Familiarity with Azure or GCP environments. Expertise in configuring and managing Palo Alto Firewalls, Cisco Meraki devices, and Netskope SASE solutions. Strong understanding of network security, VPNs, and routing/switching concepts. Identity & Access Management (IAM) Proficiency in Okta administration for SSO, MFA, and user lifecycle management. Experience configuring SAML, SCIM, and enforcing RBAC policies. Knowledge of identity governance tools such as SailPoint IdentityNow / Identity Security Cloud. Compliance & Security Governance Familiarity with PCI DSS and SOC 1 & 2 compliance frameworks. Experience maintaining audit trails, documentation, and evidence for compliance validation. Automation & Scripting Experience automating SaaS and cloud administration using Python, Bash, or PowerShell. Familiarity with Infrastructure-as-Code and API-based automation. Nice to Have Skills Certifications such as AWS Certified SysOps Administrator, Palo Alto PCNSE, or Okta Certified Professional. Exposure to physical access control systems and their integration with identity governance. Background working in FinTech, security, or high-growth SaaS environments. Familiarity with DevOps pipelines and collaboration with engineering teams. At Growth Acceleration Partners, we're an equal opportunity employer committed to building a diverse and inclusive team. We value everyone's unique background, and we provide equal opportunities regardless of race, color, creed, religion, sexual orientation, gender identity, age, national origin, disability, marital status, veteran status or any other personal right protected by law. We foster a culture of belonging and strive to provide a welcoming environment where everyone feels safe to contribute and grow.