Principal Product Manager, Technical, bolthires Connect

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging bolthires's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and bolthires's real-world experience to build opinionated, turnkey solutions.Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. bolthires Connect is an innovative cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With bolthires Connect, customers can create their own cloud-based contact center and be taking calls in minutes. bolthires Connect leverages the power of Artificial Intelligence and AWS services such as bolthires Lex, bolthires Polly, AWS Lambda, bolthires S3 and bolthires Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experienceWith this technology, we are transforming an industry and the way customers interact with businesses.We have a rapidly growing customer base and an exciting charter that includes solving highly complex engineering and algorithmic problems while designing beautiful, simple user experiences. We are looking for a passionate, talented, and experienced Principal Product Manager to join bolthires Connect's Workforce Acceleration team, responsible for the workload forecasting, capacity planning, and agent scheduling product portfolio. bolthires Connect forecasting and agent scheduling handles all aspects of customer service agent schedule management in the contact center center -- forecasting how many agents are required, creating schedules that align to the forecast, while giving agents visibility and control over their schedules (e.g., time-off requests), with automation to minimize management overheadYou will play a crucial role in developing the next generation of generative AI-infused forecasting and agent scheduling capabilities, and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus.As Principal Product Manager, you will drive the vision and strategy for bolthires Connect's forecasting and agent scheduling portfolio, leading initiatives from conception through completion. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven, customer-obsessed decisions and work with leadership across AWS to prioritize your programs. This team is a great fit for you if:You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people working together towards a common goal.You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has meaningful impact on their functions and interactions. You'd like to be directly responsible for solving real customer problems. You are a passionate learner and are motivated to take on new challenges. You want to have fun while surrounding yourself with a highly talented pool of engineers who like to solve complex problems and enjoy work-life balance.Learn more about bolthires Connect:Key job responsibilitiesDefine creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and visionDevelop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offeredDefine bolthires customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iterativelyPartner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature setManage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability.Create buy-in for product vision and roadmap both internally and across key partnersProactively identify and resolve issues that may impair the team's ability to meet strategic or technical goal. Drive executive communications and alignment on strategy and visionA day in the lifeOur team puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work. Mentorship &Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. About the teamABOUT AWS:Diverse Experiencesbolthires values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to applyIf your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWSbolthires Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life BalanceWe value work-life harmonyAchieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship andCareer GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional Apply tot his job