Physical Therapy Scheduler – Hybrid Remote
About the positionResponsibilities• Schedule physical therapy appointments for members based on provider availability, authorization guidelines, and member preferences. • Make outbound calls to members to confirm scheduled visits, verify contact information, and address basic questions. • Manage inbound calls from members, providers, and therapy offices regarding appointment times, service status, and documentation needs. • Communicate professionally with PT/OT/ST providers to confirm availability, request updates, and ensure timely service delivery.• Review therapy referrals and verify required information such as diagnosis codes, service authorizations, and therapist credentials. • Enter accurate scheduling details, notes, and updates into the organization’s electronic care management system. • Track missed visits, cancellations, and rescheduling needs; follow up promptly with members and providers. • Work closely with Care Coordinators, Case Managers, and Utilization Management to ensure members receive appropriate and timely therapy services.• Identify barriers to care and escalate concerns such as transportation challenges or access issues. • Maintain confidentiality, comply with HIPAA regulations, and deliver high-quality customer service. Requirements• Experience in scheduling, home care coordination, customer service, or administrative support. • Strong communication skills with the ability to speak clearly and professionally with members, families, and providers. • Comfortable using electronic systems for documentation, scheduling, and communication.• Ability to learn new software and follow established processes accurately. • Organized, dependable, and able to manage multiple scheduling tasks efficiently. • High school diploma or equivalent required; additional training in healthcare administration or scheduling is a plus. Nice-to-haves• Experience in disability services, home care, or working with vulnerable populations preferred. Benefits• Competitive hourly rate of $24–$28 based on experience, with full benefits for eligible employees. • mileage reimbursed when applicable• Equipment provided based on company policy.Apply tot his job