Order Management Specialist, Customer Service and OM Process Improvement
About the positionResponsibilities• Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place. • Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement. • Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.• Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services. • Analyzing current order entry and management workflows to identify bottlenecks, errors, and delays. • Collaborating with Sales, Customer Service, Supply Chain, and IT teams to gather insights and develop process improvement strategies. • Designing and implement solutions to improve order accuracy, reduce cycle time, and enhance customer satisfaction. • Developing and maintain documentation including process maps, SOPs, and training guides.• Leading cross-functional workshops and training sessions to support change initiatives. • Support ERP system/tool enhancements and automation efforts related to order management. • Ensure compliance with internal controls and external regulations throughout the order process. Requirements• Bachelor's Degree from an accredited College or University; special combination of education and work experience will be considered. • 3 or more years' experience in order management, process improvement, or operations.• Knowledge and experience with ERP systems (e.g., SAP)• High attention to detail and accuracy, as well as strong organizational and time management skills• Excellent communication skills for internal and external customer interactionsBenefits• Competitive• Comprehensive• Crafted with you in mind Apply tot his job