Mid Level Support Analyst
Job Description:• and make history by contributing to the development of a Global Sustain team for our client's applications. • Engage directly with the client, offering a unique opportunity to enhance your English skills daily. • Provide Level 2 (L2) service support. • Embrace new challenges and are eager to learn something new every day. • Enjoy being close to the team and demonstrate resilience and proactivity in seeking solutions. • Communicate effectively and are enthusiastic about identifying and resolving the root cause of problems, ensuring known issues don’t recur, thereby facilitating continuous operational improvement.• Interested in using GenAI in automation. Requirements:• Advanced proficiency in English;• Knowledge of ITSM / ITIL;• Understanding of databases;• Capability for incident investigation;• Proficiency in analysis and interpretation of logs;• Experience in using and creating service scripts;• Experience in supporting complex technical solutions comprised of multiple components from various suppliers, which connect through different integration types (services, queues, files), is a differentiator.• Nice to have: Knowledge in Service NowBenefits:• Premium Healthcare• Meal voucher• Maternity and Parental leaves• Mobile services subsidy• Sick pay-Life insurance• CI&T University• Colombian Holidays• Paid Vacations Apply tot his job