Junior Customer Success Manager, Specialized Product Delivery

Welcome to Mastercard, a leading global payments and technology company that connects consumers, businesses, merchants, and governments around the world. We are seeking a highly motivated and customer-centric individual to as a Junior Customer Success Manager for our specialized product delivery department. In this role, you will have the opportunity to work closely with our clients to ensure the successful delivery of our specialized products, providing them with exceptional support and driving their satisfaction.To excel in this position, you must possess strong communication and problem-solving skills, as well as a passion for delivering top-notch customer service. If you are looking for a challenging and rewarding opportunity to make a meaningful impact, we encourage you to apply for this role. Provide exceptional support and customer service to our clients in the specialized product delivery department. Work closely with clients to understand their needs and ensure the successful delivery of our specialized products.Serve as the primary point of contact for clients, addressing any questions or concerns they may have. Develop and maintain strong relationships with clients, acting as a trusted advisor and building their satisfaction. Collaborate with cross-functional teams to identify and resolve any issues that may arise during the product delivery process. Proactively communicate updates and progress to clients, ensuring they are informed and satisfied with the delivery process. Utilize problem-solving skills to handle any challenges that may arise during product delivery, finding effective solutions to meet client needs.Continuously monitor and evaluate client satisfaction, identifying areas for improvement and implementing strategies to enhance the overall customer experience. Stay up to date on industry trends and developments to provide clients with the most relevant and valuable support. Contribute to a positive and collaborative team environment, working together to achieve department and company goals. Embody the values and mission of Mastercard, representing the company in a professional and customer-centric manner.Take ownership of tasks and responsibilities, ensuring that all customer needs are met in a timely and efficient manner. Continuously seek opportunities for growth and development, both personally and for the department, in order to drive success. Mastercard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Apply tot his job