Note: The job is a remote job and is open to candidates in USA. AlertMedia is a company focused on saving lives and minimizing loss through effective communication during emergencies. They are seeking a Technical Account Manager to support the Customer Success team, acting as a liaison between customers and technical teams, providing guidance on integrations, troubleshooting, and driving internal improvements.
Responsibilities
- Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them
- Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal
- Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience
- Own and manage technical escalations, ensuring timely resolution and customer satisfaction
- Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment
- Identify opportunities for upselling or expansion based on customer needs and usage patterns
- Monitor and report on account health, usage metrics, and support trends
Skills
- 3-5 years in a customer-facing technical role
- Experience managing enterprise or mid-market accounts
- Strong understanding of APIs, integrations and technologies to manage user access and security (SSO, SCIM, SFTP)
- Ability to read logs, debug issues, and translate technical problems into business impact
- Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency
- Strong organizational skills and ability to manage multiple pipelines and priorities
- Excellent written and verbal communication skills, with the ability to collaborate cross-functionally
- Ability and desire to work in a fast-paced, technically challenging environment
Benefits
- Competitive base salary +Company-wide bonus program
- Generous and flexible time off and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
- 401K with generous company match
- Amazing rewards and incentives 6 we lovecelebratingeach other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 10 years in a row andnumerousother awards
- Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
- Ongoing career development opportunities through our Learning & Development team
Company Overview