Note: The job is a remote job and is open to candidates in USA. Aspen Dental is one of the largest retail healthcare business support organizations in the U.S., seeking a Project Manager, Field Operations to join its remote Field Support team. This role is responsible for leading the implementation of new programs, systems, and processes across multiple field locations, ensuring operational readiness and driving process optimization.
Responsibilities
- Lead Implementation Projects: Plan, coordinate and oversee the rollout of new programs or operational processes within field operations
- Business Value Alignment & Outcome Driven: Create business cases, return on investments and executive level presentations
- Drive Pilot Success: Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment
- Cross-functional Collaboration & Leadership: Partner with key departments – including Operations, IT, Learning & Development, Communications, Marketing, Talent Acquisition, Human Resources, Scheduling Center and Product teams – to ensure smooth implementation and stakeholder alignment
- Change Management: Execute communication and training strategies that drive adoption, engagement and long-term sustainability
- Process Optimization: Identify opportunities for efficiency, standardization and continuous improvement across field operations
- Reporting & Insights: Track performance metrics, feedback from field teams; prepare regular updates for leadership
- Risk Management & Field Experience Focus: Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases; inform management and leadership teams of any vendor, partner or customer issues or challenges
- Stakeholder & Prioritization Management: Balance stakeholder needs, create road maps, divisional calendars and align teams to drive business priorities and strategies
- Ethics & Values: Act with integrity and adhere to core values consistently
Skills
- Bachelor's degree or equivalent work experience in the business or healthcare industry
- 5+ years of experience in program or project management
- Certification or Experience with Lean, Six Sigma or process improvement methodologies
- Proficiency with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar.)
- Experience with Microsoft SharePoint – including site creation, content management, permissions and workflow automation
- Demonstrates aptitude and interest in learning new systems and platforms
- Proven success in managing multiple projects, change management and progress reporting
- Ideal candidate also has operations acumen to understand implications of data, back-end services and operations on user experience
- Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work
- Entrepreneurial with a strong bias towards action
- Ability to lead without authority, building credibility across the organization
- Communicates effectively and listens actively
- Passionate advocate for our field and patients and the user experience
Benefits
- Paid time off
- Health
- Dental
- Vision
- 401(k) savings plan with match
Company Overview
Company H1B Sponsorship