Note: The job is a remote job and is open to candidates in USA. NRG Energy is seeking a Principal Product Manager to own the end-to-end setup experience for customers. This role involves defining and evolving the setup process for millions of users, ensuring a simple and effective onboarding experience across various devices.
Responsibilities
- Lead the customer-facing setup strategy for all hardware devices including cameras, panels, thermostats, sensors, etc
- Build and gain alignment on the roadmap and map out technical integrations
- Work across our broad sales organization to deeply understand their pain points and understand how we can reduce time and cost with net new product innovation
- Drive alignment across product, engineering, data science, design, and hardware to deliver setup experiences that are usable, reliable, and trusted
- Create, define and roll-out success metrics for device setup and establish iteration loops, including quality, latency, relevance, engagement, and trust
- Drive cross-functional delivery of all setup features, from concept through launch and iteration, while owning the full product experience end-to-end
Skills
- 5+ years of product management experience shipping customer-facing products, or 3+ years' experience driving smart home and setup experiences
- Strong customer empathy and ability to turn ambiguity into clear product direction
- Proven track record of shipping customer-facing products and experiences to millions of users
- Experience leading cross-functional teams across product, program, design, engineering, QA, and sales
- Excellent communication and product judgment with strong writing, crisp decision-making, and clear prioritization
- Analytical mindset with comfort defining metrics, measuring outcomes, and iterating
- Comfort operating in technically complex domains, including hardware and software
Benefits
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
- Quarterly Innovation Weeks
Company Overview