Note: The job is a remote job and is open to candidates in USA. F1 Solutions, a Meriplex Company, is seeking a Network and Security Operations Manager to lead a high-performing NOC/SOC team. This role involves overseeing infrastructure and security operations, ensuring client systems are monitored, supported, protected, and continuously improved.
Responsibilities
- Supervise, coach, and develop a combined NOC / SOC team
- Lead hiring, onboarding, 1:1s, accountability, and performance management
- Reinforce expectations, team norms, and F1/NX core values
- Oversee daily infrastructure monitoring, alert response, ticket flow, escalations, and security event handling
- Create a steady operating rhythm with clear priorities, roles, and follow-through
- Partner well with adjacent teams to improve handoffs and resolution speed
- Guide support of core client environments including Microsoft 365, identity, servers, firewalls, switching, and endpoint tooling
- Ensure disciplined handling of outages, recurring issues, and operational risk
- Lead monitoring of security alerts, investigations, and coordinated incident response
- Ensure events are triaged well, escalated clearly, and documented properly
- Improve client security posture through stronger process, visibility, and follow-through
- Ensure tickets and escalations move with urgency, ownership, and clarity
- Track trends, aging, repeat issues, and team performance
- Develop and report on KPIs tied to responsiveness, quality, and operational stability
- Serve as a leadership contact for escalated operational or security concerns
- Communicate clearly and calmly during incidents and service challenges
- Help clients feel that F1/NX is organized, proactive, and accountable
- Improve workflows, tooling, automation, SOPs, and team clarity
- Help mature the department from reactive work to repeatable, reliable operations
Skills
- 5+ years of experience in IT operations, infrastructure support, security operations, or a related technical services environment
- 2+ years of people leadership experience with responsibility for coaching, accountability, and team performance
- Strong leadership knowledge of Microsoft 365, Windows environments, firewalls, switches, DNS, DHCP, endpoint tools, and general client systems support
- Experience overseeing ticket queues, escalations, incident handling, and service delivery in an MSP or similar fast-moving environment
- Familiarity with security operations concepts including alert triage, incident response, access control, and security monitoring workflows
- Strong communication skills, sound judgment, and the ability to work effectively under pressure
- Experience with ITSM practices, SOP/process discipline, and service improvement work
- Demonstratable evidence of effective work assignment and delegation
- Knowledge of frameworks such as ITSM, NIST, CIS, or ISO
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