Note: The job is a remote job and is open to candidates in USA. Gauge is an insights agency working with top brands, non-profits, and organizations, and they are seeking a Contract Product Manager to own execution across product, engineering coordination, and go-to-market readiness. The role involves managing development processes, ensuring compliance, quality assurance, and maintaining documentation while coordinating with internal stakeholders and clients.
Responsibilities
- Translate strategic priorities into clearly scoped development tasks with acceptance criteria and timelines
- Run sprint planning, standups, and retrospectives (or whatever lightweight process fits a small team)
- Maintain a living product roadmap and ensure the team is working on the highest-impact items
- Track and unblock dependencies. Be the person who notices when something is stalled before it becomes a problem
- Serve as the primary point of coordination between the Managing Director and the engineering team (in-house developer, plus external agency)
- Own the operational side of client-facing compliance work: data protection impact assessments, security questionnaires, governance documentation, and responsible AI assessments
- Coordinate with the engineering team to ensure technical claims in compliance documents are accurate and current
- Maintain a single source of truth for security and data handling documentation — ensuring consistency across all client-facing materials
- Track compliance roadmap items (e.g., SOC 2 Type I certification) and keep them moving
- Stay current on GDPR, data protection, and AI governance requirements relevant to the product
- Define and maintain a QA process for new features and releases. This doesn't mean you're the sole tester — it means you own the process and ensure nothing ships without appropriate validation
- Build and maintain test plans for core platform workflows: survey creation, consent flows, data ingestion, profile interactions, and client-facing conversational interface
- Coordinate user acceptance testing with internal stakeholders before client-facing releases
- Own the bug triage process — prioritize, assign, and track resolution
- Prepare and maintain demo environments for client presentations and sales conversations
- Build demo scripts and talk tracks that showcase the product's capabilities for different audiences (marketing teams, insights teams, procurement/compliance)
- Ensure the demo environment reflects current product capabilities and is free of bugs or stale data
- Support the Managing Director in client-facing meetings by preparing materials, anticipating technical questions, and providing backup on product details
- Maintain internal product documentation: feature specs, architecture decisions, data flow diagrams, and API documentation
- Keep client-facing materials (security docs, data handling summaries, platform overviews) updated as the product evolves
- Create and maintain onboarding materials for new team members or stakeholders
- Monitor platform health and usage patterns. Flag issues before clients notice them
- Manage the feedback loop: capture client feedback, synthesize it into actionable insights, and ensure it informs the roadmap
- Coordinate cross-functional work that doesn't have a clear owner — if it falls between engineering, sales, and strategy, it's yours
- Identify process gaps and build lightweight systems to fill them. The goal is a team that can operate smoothly without the founder in every conversation
Skills
- 3–5+ years of product management experience, ideally in a B2B SaaS or data/AI product environment
- Experience working with small engineering teams (2–5 engineers) and being hands-on
- Understanding of data privacy and compliance at a working level
- Strong organizational skills
- Clear written communication skills
- Comfortable with ambiguity in an early-stage product environment
- Experience with Google Cloud Platform (Cloud Run, GCS, IAM, Vertex AI / Gemini)
- Familiarity with market research, consumer insights, or panel-based methodologies
- Experience preparing for SOC 2 audits or managing compliance programs
- Background in AI/ML products, particularly LLM-based applications
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