Note: The job is a remote job and is open to candidates in USA. Roanoke Insurance Group Inc. is part of Munich Re Group, providing expertise in specialty and marine lines of insurance. They are seeking a full-time Account Manager, Business Solutions to assist with client management and support the service team in maintaining updated client files and communications.
Responsibilities
- Assist service team with preparing and maintain an updated client file within our Agency Management System. This includes, but is not limited to: new client setup, processing change requests, insurance binders, certificates of insurance/evidence of property, policy audits, account billing, online rating, policy verifications, carrier cancellations and surplus lines filings documents
- Respond in a timely manner to client and internal correspondence
- Efficiently Maintain follow-up system to ensure requests are processed timely
- Handle underwriter requests for underwriting information on renewals and follow up to completion, employing strong organizational and time-management skills to ensure that all anniversary dates are met
- Communicate regularly with management and the sales staff to advise them of relevant account information
- Identify new business opportunities and refer to management and sales staff
- Create and maintain positive relationships with customers, carriers and peers
- Provide backup support, as needed
Skills
- +5 years Commercial Insurance experience
- Resident Insurance License in home domicile state
- P&C coverage knowledge required
- Excellent time management, customer service and interpersonal skills
- Strong communication skills (written, verbal and listening)
- Well organized with an aptitude for details
- Strong analytical skills and ability to make decisions and problem solve
- Able to work independently while taking ownership of a task through completion
- Self-disciplined, dependable and self-motivated
- Thorough knowledge of insurance terms, practices and policies
- Bachelor's degree preferred or equivalent work experience
- Marine experience a plus
Benefits
- Health insurance coverage
- Life and disability insurance
- 401k match
- Paid holidays
- Sick time
- Paid vacation
- Generous healthcare plans
- Voluntary dental & vision plans
- 401(k) plan
- Flexible spending plans
- Health Savings Accounts (HSA)
- Paid time off
- Paid holidays
- Tuition reimbursement
- Short/long term disability
- Paid Parental Leave
- Employee Assistance Program (EAP)
- Employee Wellbeing Program
- Community involvement
- Life insurance
Company Overview