Note: The job is a remote job and is open to candidates in USA. LeoLabs is a company focused on redefining global security, safety, and transparency in space through advanced technology. They are seeking a Customer Operations & Pre-Sales Enablement Manager to support customer success and growth, blending pre-sales engagement with post-sale operational support.
Responsibilities
- Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses
- Translate mission needs into operational use cases and solution frameworks
- Represent LeoLabs in customer meetings, industry events, and regional forums
- Lead onboarding, structured training, and operational readiness programs
- Serve as the primary operational point of contact for EMEA customers
- Define success metrics and monitor adoption and usage
- Provide operational leadership during exercises or critical events
- Work closely with Product and Engineering to represent customer requirements
- Develop playbooks and improve operational processes across the customer lifecycle
Skills
- 10+ years in military operations, defense, space operations, or complex technical environments
- Experience in customer-facing roles supporting government or enterprise stakeholders
- Strong operational planning and execution skills
- Ability to support both business development and post-sale execution
- Experience in space, aerospace, or national defense organizations
- Familiarity with SaaS platforms or technical solution design
- Experience supporting proposals or technical pre-sales efforts
Benefits
- Global workforce: flexible remote/hybrid opportunities
- Unlimited paid time off for most roles
- Competitive salary and equity packages
- Comprehensive health, dental, and vision coverage
- Access to the forefront of commercial space operations and defense innovation
Company Overview
Company H1B Sponsorship