Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is focused on simplifying the health care experience and creating healthier communities. The Clinical Administrative Coordinator will be part of a care management team managing maternity members and supporting the clinical team in a high-volume customer service environment.
Responsibilities
- Conduct welcome calls to newly enrolled Healthy First Steps members
- Explain program benefits, available resources, and expectations during initial outreach
- Support member engagement efforts through follow-up outreach and appointment reminders as needed
- Process and coordinate benefit orders for eligible members in accordance with program guidelines
- Track order status and ensure timely fulfillment
- Maintain Healthy First Steps program tracking logs and reports
Skills
- High School Diploma/GED
- 1+ years of customer service experience
- 1+ years of experience in an administrative (office) support role
- 1+ years of experience with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management)
- Reside in the state of Florida
- Experience working within the health care Industry and with health care insurance
- Experience working in a hospital, physician's office or medical clinic setting
- Experience with Community Care/ICUE
- Experience with the OB or maternity population
- Bilingual in Spanish
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Company Overview