Note: The job is a remote job and is open to candidates in USA. Moore is a data-driven constituent experience management company achieving accelerated growth for clients through integrated supporter experiences. The Associate Director, Account Management will manage a portfolio of clients, ensuring they receive high-quality service and achieve their marketing goals while growing revenue through upsell opportunities.
Responsibilities
- To manage a portfolio of small to mid-sized client accounts, ensuring each client receives attentive, high-quality service and achieves measurable results utilizing SimioCloud products/services
- To grow revenue by identifying and executing upsell opportunities for additional Simio products and services across your account base
- To offer clients practical solutions to their fundraising challenges through the strategic use of Simio products and services (and other Moore services where appropriate)
- To maintain regular, proactive dialog with clients or their representatives to understand SimioCloud performance, competitive dynamics, and the overall health of client programs
- To develop a thorough understanding of SimioCloud's products, solutions, and capabilities in order to serve as a knowledgeable resource for clients
- To ensure that co-op participant data is kept current and accurate
- To ensure that client deliverables and deadlines are consistently met
- To build and nurture strong relationships with internal agency partners and stakeholders as well as external clients
- To maintain a working knowledge of the products, solutions, and performance of SimioCloud's key competitors
- To develop proficiency in all processes relevant to Simio-related tasks, including attribution reporting, digital audience placement, accurate accounting, and the use of Salesforce and other systems
- To represent SimioCloud at industry functions such as conferences and trade events
- To attend client meetings in person where appropriate
- To perform other duties as required
Skills
- 1–4 years of experience in account management, client services, or a related field
- Proficient in the use of Salesforce, Excel, Word, and other Microsoft Office applications or related software
- Excellent verbal and written communication skills, with the ability to clearly explain performance data and strategic recommendations to clients
- Strong analytical and problem-solving skills, with comfort working with data and reporting
- Excellent organizational skills and attention to detail, with the ability to manage multiple accounts and deadlines simultaneously
- A collaborative, team-oriented mindset with the desire to grow into broader client leadership responsibilities over time
- Experience in marketing, fundraising, or data services is a plus
Benefits
- Comprehensive healthcare
- Paid holidays
- Generous paid time off
- Comprehensive health, wellness, and retirement benefits
Company Overview