Note: The job is a remote job and is open to candidates in USA. Wonder is a company under Grubhub Holdings Inc. looking for an Account Manager for their SMB segment. The role involves managing a portfolio of accounts, assisting restaurants in attracting diners, and maintaining client relationships while ensuring satisfaction and addressing inquiries.
Responsibilities
- Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions
- Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients
- Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners
- Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement
- Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations
- Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks
- Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices
- Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role
Skills
- Must be in Los Angeles, CA
- Native-level fluency in English is required
- Bachelor's Degree or equivalent years of experience and High School degree/GED required
- 2-4 years of Sales or Account Manager experience
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
- Ability and desire to do whatever it takes to find solutions for restaurants
- Strong verbal and written communication skills
- Confident making outbound dials on the phone
- Proven track record of success in meeting and exceeding goals
- Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
- Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
- Candidates fluent in Mandarin or Spanish are strongly preferred
- Experience working with (or selling to) restaurant owners is a major plus
- Restaurant experience is also a plus
- Experience with Salesforce.com or similar CRM is a plus
Benefits
- Equity
- 401K
- Multiple medical, dental, and vision plans
Company Overview