Note: The job is a remote job and is open to candidates in USA. ElevenLabs is an AI research and product company transforming how we interact with technology. The Account Manager will own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts, ensuring clients derive real value and expanding their engagement with ElevenLabs' products.
Responsibilities
- Own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts
- Ensure every client is getting real value, expanding into new products, and renewing with conviction
- Manage a focused book while building executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale
- Advise on agent design, voice customization, conversation flows, integrations, and use data and logs to spot friction before customers do
- Connect what's working technically to what's growing commercially and partner closely with high growth accounts to help them achieve value
- Own NRR across your managed book of business, drive cross-sell into ElevenLabs' expanding product suite, and lead renewals end to end
Skills
- 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you have specific, quantified wins at the enterprise level and you can speak to them clearly
- You own revenue outcomes end to end at the enterprise level - quota, retention, and expansion - and you run the full expansion motion yourself without a sales handoff
- You've been in deals where the champion and the economic buyer aren't on the same page, and you know how to navigate that without losing the relationship or the deal
- You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
- You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
- You can present to a C-suite, troubleshoot with an engineering team, and close with a procurement lead - sometimes in the same week - and you make each conversation count
- Experience in the voice AI, audio AI, or conversational AI space
- Experience selling or expanding into multiple products within a platform
Benefits
- Annual discretionary stipend for professional development
- Annual discretionary stipend to meet up with colleagues each year
- Annual company offsite in new locations
- Monthly co-working stipend if not located near one of the main hubs
Company Overview