Role Overview
Luminovo is looking for a Customer Success Manager to own and grow a portfolio of OEM and EMS accounts across the US, Canada, and Mexico. This is a pioneer role on our North American team, where you'll shape how we do customer success in this market.
What You Will Do
Own a portfolio of mid-size and enterprise accounts end-to-end, run interactive onboarding sessions, drive net revenue retention, and translate customer feedback into structured insights.
Why It Might Be a Fit
You'll be working with a collaborative, international team, and have the opportunity to shape how customer success works in a new market. You'll also have the chance to work with a well-funded European scaleup with 300+ customers.
Requirements
- Customer Success or Account Management experience in B2B SaaS
- Fluency in English
- Spanish and French fluency are a huge plus
Benefits
- Travel expenses covered
- Hybrid work setup in Austin, Texas
- Regular team retreats and industry events
- Competitive salary and benefits package
- Equity in a well-funded European scaleup
- Opportunity to work with a collaborative, international team
- Chance to shape how customer success works in a new market
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