About the Role:
The MSP Talent Care Specialist plays a vital role in supporting the operational success of our Managed Service Provider (MSP) programs. This role is central to ensuring an outstanding experience for our clients throughout the program lifecycle and serves as a critical touchpoint for processing invoices, responding to and resolving other operational queries and concerns, vendor communication, data management, and driving change.
Responsibilities:
- Invoices: Process vendor invoices using a variety of client systems.
- Invoice Support: Provide support for invoice-related questions, assisting vendors and hiring managers with inquiries about invoice cycles, deductions, taxes, and any discrepancies they may encounter.
- Contract Management: Review vendor contracts, process extensions and communicate with vendors on onboarding, rates, compliance and other documentation.
- Exceptional Program Delivery Experience: Provide consistent positive and engaging experiences to clients, vendors and hiring managers throughout the recruitment process. Ensure every interaction is professional, respectful, and leaves a lasting positive impression.
- Responsive Vendor Partner Engagement: Promptly respond to requests from vendor partners for invoices and utilize advanced technology portals to ensure effective and timely communication.
- Active Participation in Client Calls: Regularly engage in weekly status calls. Provide updates, insights, and strategic plans for ongoing and upcoming program activities.
- Achievement of Weekly Targets: Consistently meet or exceed weekly targets for invoice processing. Demonstrate effectiveness and efficiency in program coordination.
- VMS Ad Hoc Support: Offer support for ad-hoc questions related to the Vendor Management System (VMS), including timesheet support, expense reporting, and system navigation.
- Maintain Data Integrity Across All Client and Internal Systems: Responsible for the upkeep of data accuracy and consistency within all systems. This critical role involves supervising data entry processes, conducting regular audits to rectify errors and discrepancies, and applying best practices in data management to ensure the integrity of information that supports program operations and decision-making.
Required Skills and Experience:
- Educational and Professional Background: Possession of a bachelor’s degree or equivalent work experience, demonstrating a strong foundation for understanding complex business environments and accounting principles.
- Accounting/Invoicing Experience: 2-3 years of experience in an accounting/procurement role, with broader MSP contract management experience considered as valuable and transferable.
- Communication Proficiency: Excellent communication skills in English, facilitating clear and effective interactions with a diverse range of stakeholders.
- Attention to Detail: A keen eye for detail, ensuring accuracy and precision in all aspects of the invoicing process.
- Technological Proficiency: Adeptness at quickly learning and utilizing new technologies, enhancing the efficiency and effectiveness of program operations.
- Customer-Oriented Approach: Demonstrated experience in building and managing client relationships, emphasizing a customer-oriented mindset in all interactions.
- Role as a Change Agent: Ability to act as a "change agent," driving innovation and transformation with the client. Agile with an ability to shift priorities when required.
- Innovative Initiative: The initiative to suggest and implement new programs and processes that enhance service offerings, demonstrating a proactive and creative approach to continuous improvement.
- Independent Operation: Ability to effectively operate as a one-person unit, with support from a manager overseeing the program, showcasing strong independence and self-management skills.
- Prioritization and Decision-Making: Excellent decision-making skills, particularly in prioritizing work to add the most value to the business.
- Multi-Tasking and Stress Management: The capacity to multi-task effectively, coupled with strong stress management skills, essential in a dynamic and fast-paced recruitment environment.
- Data Management: Experience handling large amounts of data with an analytical approach.
- Intermediate to advanced Excel skills.
- Ability to travel to the US when required.
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