Experienced Full Stack Customer Success Manager – Healthcare Partnerships & Strategic Account Management

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth in the healthcare industry? Do you have a knack for building strong relationships, identifying opportunities for improvement, and developing tailored solutions to meet the unique needs of your clients? If so, we invite you to join blithequark as a Senior Provider Customer Success Manager – Acute & Payer, where you will play a critical role in shaping the future of healthcare technology and driving business success for our clients. About blithequark blithequark is a leading provider of innovative healthcare technology solutions, dedicated to empowering healthcare organizations to deliver high-quality patient care and drive business success. Our mission is to revolutionize the way healthcare is delivered, and we're looking for talented professionals like you to and help us achieve our vision. The Role As a Senior Provider Customer Success Manager – Acute & Payer, you will be responsible for providing world-class strategic partnerships to our end clients, serving as a trusted advisor and expert in healthcare technology. You will work closely with our clients to understand their business needs, identify opportunities for improvement, and develop tailored solutions to drive business growth and success. Key Responsibilities * Manage strategic partnerships with clients, serving as the main liaison and trusted advisor * Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis * Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation * Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value * Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization Qualifications & Skills * 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure * Must have exposure to healthcare organizations * Possess strong written and verbal communication abilities * Demonstrate excellent organizational, project management, and time management skills * Exhibit strong relationship-building, teamwork, and collaboration capabilities * Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions * Experience with CRM tools and strategic thinking with analytical skills * Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus Travel * 30% travel expected, with territory covering the Southeastern US and occasional travel to headquarters in Toronto, Canada Compensation & Benefits * US base salary range: $111,000 - $120,000 (Exempt) + bonus + benefits * Our salary ranges are determined by job and level, with individual compensation determined by job-related skills and knowledge, relevant experience, and/or work location * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off Why Join blithequark? * Opportunity to work with a leading provider of innovative healthcare technology solutions * Collaborative and dynamic work environment with a team of talented professionals * Comprehensive training and development programs to help you grow your skills and career * Competitive compensation and benefits package * Opportunity to make a meaningful impact in the healthcare industry and drive business success for our clients If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences and driving business growth in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!