Experienced Customer Support Consultant – Blockchain and Cryptocurrency Industry Expert

Are you a customer support professional with a passion for the rapidly evolving world of blockchain and cryptocurrency? Do you have a flair for languages, particularly English and Russian, and a knack for building long-lasting relationships with customers? If so, we invite you to join our dynamic team at blithequark as a Customer Support Consultant, where you'll have the opportunity to thrive in a multicultural and multilingual environment while enjoying the flexibility of working from the comfort of your own home office. At blithequark, we're committed to pioneering technology that's reshaping financial landscapes, and we're looking for talented individuals like you to be part of our journey. As a Customer Support Consultant, you'll play a vital role in providing exceptional customer support in the blockchain sector via chats and emails, building positive relationships with customers, and meeting team Key Performance Indicators (KPIs). You'll also have the opportunity to master new skills, achieve challenging goals, and enjoy a work-life balance in a responsive management environment that's interested in your growth and long-lasting cooperation. What You'll Do: As a Customer Support Consultant at blithequark, your key responsibilities will include: * Providing exceptional customer support in the blockchain sector via chats and emails * Building positive and long-lasting relationships with customers * Meeting team KPIs * Staying up-to-date with cutting-edge technology * Securely working with customers' sensitive information * Applying the latest and greatest customer happiness practices * Maintaining working knowledge of our client's products and services * Communicating with developers and other departments of various IT companies What You Need to Succeed in This Role: To excel as a Customer Support Consultant at blithequark, you'll need to possess the following qualifications and skills: * Excellent English and Russian language skills (at least C1 for both spoken and written) * Experience in customer service * Personal or professional experience in the crypto industry * Analytical and research skills * Positive and responsible attitude * Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will Be a Great Plus: While not essential, the following skills and experiences will be highly valued: * A strong interest in innovative financial technologies or prior experience in the financial industry or payment processing * Experience with CRM systems Benefits and Perks: As a Customer Support Consultant at blithequark, you'll enjoy a range of benefits and perks, including: * Flexible schedule * Opportunity to work fully remotely * Inclusive international environment * Compensation in USD * Good bonuses for referring friends * Paid intensive training and probation * Work-life balance * Responsive management interested in your growth and long-lasting cooperation * Greenhouse conditions for self-development Who We Are: blithequark is a leading innovative financial technology platform that's committed to pioneering technology that's reshaping financial landscapes. We're a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages represented, we're a truly international organization that welcomes people with various backgrounds and experiences. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. : If you're a customer support professional with a passion for the blockchain and cryptocurrency industry, we invite you to join our dynamic team at blithequark. Send your CV in English, pointing out your outstanding skills, and take the first step towards a rewarding career with a company that's committed to innovation and excellence. Visit our website at www.blithequark.com to learn more about our company culture and values. Disclaimer: blithequark is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on Himalayas.