Experienced Customer Support Representative – Remote Opportunity with blithequark

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to learn and grow with a rapidly expanding technology company? Look no further! blithequark is seeking an experienced Customer Support Representative to and provide top-notch technical support to our customers worldwide. About blithequark Founded in 2009, blithequark is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. Our cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. With a dedicated team of professional project managers, designers, copywriters, and developers, we provide marketing services tailored to our clients. We serve over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Job Overview As a Customer Support Representative at blithequark, you will play a critical role in ensuring our customers receive exceptional technical support via email, live chat, and phone. You will be responsible for resolving customer inquiries, providing product training, and escalating complex issues to our internal teams. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we want to hear from you! Key Responsibilities * Respond to and resolve customer support inquiries via email, live chat, and phone in a timely and efficient manner * Provide product training to new customers and assist with onboarding processes * Update our knowledge base by creating articles and videos, translating materials, and maintaining accurate documentation * Conduct training sessions for new customers and provide product demonstrations as needed * Report new feature requests and customer feedback to our internal teams * Identify risks and opportunities that require escalation to our Customer Success and Project Management teams * Perform other duties as assigned by management Qualifications * Experience in Customer Support within a SaaS company is considered an asset * Tech-savvy and able to quickly learn complex software applications * Ability to remain calm and positive in high-pressure situations while communicating with empathy and understanding * Detail-oriented and proficient at time management * Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality * As part of a diverse team, able to work both independently and collaboratively * Must be technical, analytical, results-driven, and able to multitask in a fast-paced environment * Organized, administratively strong, and have solid writing, phone, and general communication skills * Fluent in English (spoken and written). Knowledge of a second language is considered an asset * Experience with marketing automation, CRM, landing pages, and email marketing platforms is an important plus * Willing to participate in ongoing education and training for the role Work Environment * This is a remote position, and you will be expected to provide your own workstation, computer, and headset, and have a fast and reliable internet connection * The individual must be prepared to work standard business hours based on Pacific Time Zone * Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal record, and credit checks * Once hired, the successful candidate must provide valid government-issued photo ID and proof of residential address as part of their onboarding process Great Reasons to Apply for this Role * Fully remote position allowing you to work from your home anywhere in the world * Exciting and dynamic environment with a great leadership team * Comprehensive training program and regular performance reviews to facilitate your success * Competitive compensation based on experience and proven abilities * Great referral programs with incentives and bonuses * Unbelievable product discounts when you use our products for your own business * A global workforce of multicultural and talented colleagues * A close-knit operation with amazing growth opportunities for your personal development * A high-growth SaaS technology company publicly traded on the TSX Venture Exchange * Corporate headquarters in beautiful Vancouver, British Columbia, Canada * Access to our education credits program and so much more! If you're interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter. We thank all applicants in advance for their interest in this position, however, due to the volume of applications we receive, we cannot respond to phone, email, or agency inquiries. Internal Applications will be received until November 8th, 2025 at 5PM PT. Don't miss this opportunity to join a dynamic team and grow your career with blithequark! !