Experienced Customer Support Agent – Relationship Support Platform

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic and supportive environment where you can grow and develop your skills? If so, we invite you to at blithequark as an Experienced Customer Support Agent. At blithequark, we're revolutionizing the way people build and maintain meaningful relationships. Our innovative Relationship Support platform connects individuals and couples with experts who provide guidance and advice to help them navigate life's challenges. As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of support and service. About blithequark blithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction. We're committed to creating a workplace culture that fosters growth, inclusivity, and well-being. Our team is passionate about making a positive impact on people's lives, and we're seeking like-minded individuals to join us on this journey. Job Description As an Experienced Customer Support Agent at blithequark, you'll be responsible for providing top-notch customer service to our valued members. Your primary duties will include: * Responding to customer inquiries and resolving issues in a timely and efficient manner * Providing exceptional customer service through various channels, including phone, email, and chat * Keeping members and experts informed about the progress of their requests and following up as needed * Monitoring the company platform to ensure a safe and positive user experience, identifying and addressing any fraudulent or harmful content * Escalating complex issues to management when necessary for prompt resolution * Assisting with quality assurance (QA) testing of the Ritual app to maintain high standards of service * Collaborating with other departments to find solutions for challenging customer situations * Maintaining a positive and professional demeanor while interacting with customers * Accurately recording customer interactions by categorizing and tagging emails for efficient tracking * Adhering to company policies and procedures to uphold service excellence * Being willing to work flexible hours, including weekends and evenings, to ensure timely and effective support for our valued members Qualifications To succeed in this role, you'll need: * 2+ years of proven customer service experience * Prior experience in a remote work environment * Excellent communication skills, both verbal and written * Strong problem-solving abilities * Effective multitasking and prioritization skills * Familiarity with customer service principles and practices * Ability to work independently and collaboratively as part of a team * Comfortable working in a fast-paced environment * Tech-savvy with experience using CRM software and communication platforms (Front, Slack), and quick to learn new technologies * Must possess the necessary equipment and ample storage capacity to download company apps/platforms Benefits As a valued member of our team, you'll enjoy: * Competitive salary * Permanent Work from Home arrangement * Paid training and development opportunities * Opportunities for growth and career advancement * Collaborative and supportive work environment * Recognition and rewards for outstanding performance Job Highlights * Grow with the company and develop your skills in a dynamic and supportive environment * Learn new skills and take on new challenges * Make a positive impact on people's lives and relationships Why Join blithequark? At blithequark, we're passionate about creating a workplace culture that values innovation, collaboration, and customer satisfaction. We're committed to making a positive impact on people's lives, and we're seeking like-minded individuals to join us on this journey. If you're a customer-focused professional who is passionate about delivering exceptional service and making a difference, we invite you to apply for this exciting opportunity. If you're ready to take your customer service career to the next level and join a dynamic and supportive team, please including your resume and a cover letter, to. We can't wait to hear from you!