Experienced Customer Service Representative – Remote Loan Servicing Position

Are you a customer service professional looking for a new challenge in a fully-remote work environment? Do you have a passion for delivering exceptional service and making a positive impact on customers' lives? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative in our 100% remote loan servicing division. At blithequark, we pride ourselves on being an employee-driven organization that values open communication, feedback, and growth opportunities. Our management team consists of individuals who have been promoted from within, and we're committed to helping our associates develop their skills and advance their careers.As a Customer Service Representative, you'll have the opportunity to work from home, enjoy a competitive benefits package, and be part of a diverse team that supports various lines of business. Why ? As a Customer Service Representative at blithequark, you'll be part of a dynamic team that's dedicated to delivering exceptional service to our customers. You'll have the opportunity to:* Work from home in a fully-remote environment* Enjoy a competitive benefits package, including medical, dental, vision, and life insurance* Advance your career through training and development opportunities* Work on various lines of business and gain diverse experience* Collaborate with internal teams to address customer concerns and ensure timely resolution* Comprehend training material on a variety of topics and share new concepts and content* Adhere to all federal and state laws governing the industry* Adhere to the client Statement of Work standards and company guidelines and policies* Attain all Key Performance Indicators (KPIs) and monthly performance goalsEssential Duties andResponsibilities:As a Customer Service Representative, you'll be responsible for:* Serving as the primary point of contact for borrowers regarding their private student loans* Professionally handling a high volume of incoming calls/making outbound calls* Welcoming borrowers to blithequark's servicing platform and providing an overview of loan terms, status, and repayment plans* Verifying repayment terms and enrolling borrowers in AutoPay* Providing walk-throughs of the servicing website and enrolling borrowers if applicable* Updating borrower demographic information* Counseling borrowers with account management, delinquency mitigation, payment processing, and resolving billing issues* Resolving customer issues via one-call resolution guidelines and/or escalated processes* Maintaining accurate records of borrower interactions and account status in company systems* Collaborating with internal teams to address borrower concerns and ensure timely resolutionAdditional Duties andResponsibilities:* Performing other duties as requiredEssentialQualifications:To be successful in this role, you'll need:* Organization and planning skills, including the ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects* Judgment and decision-making skills, including the ability to apply general rules to specific problems to produce answers that make sense* Innovation and creativity, including the ability to generate and translate ideas and adapt to change* Teamwork skills, including the ability to effectively participate and contribute as a member of a work group* Communication skills, including the ability to clearly organize and effectively convey information* Strong active listening skills* Reliability, including the ability to meet all attendance standards* Flexibility, including the ability to work a variety of shifts, including weekends, evenings, possible holidays, and occasional overtime* Ability to navigate between multiple windows or within web-based applications* Ability to pass a background check* Ability to work independently in a fast-paced environment, troubleshoot software and equipment issues with minimal assistance from management and the IT department* A dedicated area to work from in your home with Internet speed requirements of 50 Mb/s for download speeds and 10 Mb/s for upload speeds* Ability to set up required equipment in your homeEducation andExperience:* High School diploma or GED equivalent required* Associate's degree preferred* Minimum of two (2) years of experience in customer service or financial services, preferably in loan servicing* Working knowledge of bolthires applications, including MS Word, Excel, PowerPoint, and OutlookBenefits:* Dental insurance* Health insurance* Paid time off* Vision insurance* 401(k)* Work from homeWork Environment and Company Culture:At blithequark, we're committed to creating a positive and inclusive work environment that supports the growth and development of our associates.Our company culture is built on the principles of open communication, feedback, and collaboration. We believe in empowering our associates to take ownership of their work and make a meaningful impact on our customers' lives. Compensation and Perks:* $17.00 per hour* Competitive benefits package, including medical, dental, vision, and life insurance* Paid time off* 401(k)* Work from homeIf you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity.Please through our website, and we'll be in touch to discuss your qualifications further. Equal Employment Opportunity:At blithequark, we're committed to equal employment opportunity and do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.E-Verify:blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: