Experienced Customer Service Representative – Fitness Equipment Support Specialist

At blithequark, we're on a mission to revolutionize the fitness industry by providing top-notch equipment and exceptional service to gyms, studios, and training facilities nationwide. As a Customer Service Representative, you'll be the face of blithequark, ensuring our customers have a seamless and enjoyable experience from order to installation and beyond. If you're passionate about delivering world-class customer service and have a knack for problem-solving, we want to hear from you! About blithequark blithequark is a leading provider of premium fitness equipment, dedicated to helping our partners perform at their peak. With a 100% Performance Guarantee, we stand behind every product and pride ourselves on being a trusted partner to fitness professionals across the country. Our commitment to excellence extends to our customer service team, where we strive to make every interaction efficient, helpful, and friendly. The Role As a Customer Service Representative, you'll be the voice of blithequark, responsible for: * Responding to customer inquiries via phone, email, and chat with professionalism and care * Helping customers with orders, shipping questions, product details, and troubleshooting * Tracking and resolving issues quickly by collaborating with fulfillment, sales, and service teams * Keeping accurate records of customer interactions using CRM * Proactively following up on customer needs and ensuring satisfaction * Maintaining up-to-date knowledge of blithequark's product lines and service policies What We're Looking For * 1+ years of experience in a customer service, support, or client-facing role * Strong communication and problem-solving skills * Ability to stay organized and manage multiple priorities * Comfortable using CRM or support tools * A positive attitude and genuine desire to help others * Interest in fitness or familiarity with gym equipment is a plus What We Offer * Competitive hourly pay based on experience * Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work with a collaborative and supportive team * Ongoing training and opportunities for career growth * The chance to support a brand that makes a real impact in the fitness world Work Environment and Culture At blithequark, we value a culture of collaboration, innovation, and customer obsession. Our remote work environment allows you to work from the comfort of your own space, while still being part of a dynamic and supportive team. We believe in empowering our employees to take ownership of their work, providing ongoing training and development opportunities to help you grow in your career. Career Growth Opportunities We're committed to helping our employees grow and develop their skills, whether it's through training programs, mentorship, or opportunities for advancement. As a Customer Service Representative, you'll have the chance to: * Develop your problem-solving and communication skills * Learn about the fitness industry and stay up-to-date on the latest trends and products * Collaborate with cross-functional teams to resolve customer issues and improve our services * Take on new challenges and responsibilities as you grow in your role Skills and Competencies To succeed in this role, you'll need: * Excellent communication and problem-solving skills * Ability to stay organized and manage multiple priorities * Strong customer service skills, with a focus on empathy and resolution * Familiarity with CRM or support tools * Ability to work independently and as part of a remote team * Strong attention to detail and ability to maintain accurate records If you're passionate about delivering world-class customer service and have a knack for problem-solving, we want to hear from you! to of dedicated professionals and help blithequark continue to revolutionize the fitness industry. We can't wait to hear from you and learn more about your qualifications and experience!