Experienced Customer Service and Sales Support Representative – Delivering Unmatched Hospitality and Driving Business Growth at blithequark

Introduction to blithequark Imagine working for a company that is renowned for its exceptional customer service, outstanding products, and a fun, dynamic work environment. At blithequark, we pride ourselves on being Northern California's most popular supplier of warehouse pallet rack, shelving, and warehouse equipment. Our team is dedicated to providing unparalleled support to our clients, and we are now seeking a highly skilled and energetic Customer Service and Sales Support Representative to join our ranks. If you have a passion for delivering outstanding customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity. About the Role As a Customer Service and Sales Support Representative at blithequark, you will be the first point of contact for our clients, interacting with them in person or over the phone. Your primary objective will be to evaluate their needs, showcase our products and services, and provide exceptional sales support to our sales team. We are looking for an individual with a contagious energy, exceptional people skills, and a proven track record of delivering unmatched customer service and hospitality. If you are a "people person" who thrives in fast-paced environments and is committed to exceeding customer expectations, we want to hear from you. Key Responsibilities Serve as the primary point of contact for clients, responding to inquiries, and resolving issues in a timely and professional manner Evaluate customer needs, providing tailored solutions and recommendations to meet their requirements Collaborate with the sales team to provide sales support, ensuring seamless communication and exceptional customer experiences Develop and maintain strong relationships with clients, suppliers, and internal stakeholders through effective communication and interpersonal skills Maintain accurate records, manage orders, and perform administrative tasks with precision and attention to detail Consistently demonstrate a "can-do" attitude, being punctual, organized, and flexible in a dynamic work environment Requirements and Qualifications To be successful in this role, you will need to possess excellent organizational skills, with the ability to take direction, follow company policies and procedures, and maintain confidentiality when necessary. You should have outstanding written and verbal communication skills, with a professional demeanor that reflects positively on blithequark. Proficiency in Google Calendar, Spreadsheets, and QuickBooks is essential, as well as the ability to accurately complete order forms and other administrative tasks. Essential Qualifications Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Outstanding communication and interpersonal skills, with a proven ability to build strong relationships with clients, suppliers, and internal stakeholders Proficiency in Google Calendar, Spreadsheets, and QuickBooks, with the ability to learn new software and systems as required A valid driver's license and clean driving record are mandatory Ability to work flexible hours, be reliable, and maintain excellent attendance records Preferred Qualifications Prior experience in the hospitality industry, customer service, or sales support is highly desirable Experience working in a fast-paced environment, with the ability to adapt to changing priorities and deadlines Strong problem-solving and analytical skills, with the ability to think critically and outside the box Ability to work independently and as part of a team, with a strong commitment to delivering exceptional customer experiences Career Growth and Development At blithequark, we are committed to the growth and development of our team members. As a Customer Service and Sales Support Representative, you will have access to ongoing training and development opportunities, designed to enhance your skills and knowledge. Our goal is to provide a supportive and inclusive work environment that fosters collaboration, creativity, and innovation, allowing you to thrive and reach your full potential. Work Environment and Company Culture Our company culture is built on a foundation of respect, integrity, and a passion for delivering exceptional customer experiences. We believe in creating a fun, dynamic work environment that is inclusive, supportive, and rewarding. As a member of our team, you can expect to work in a collaborative and fast-paced environment, with a team that is dedicated to excellence and committed to making a positive impact. Compensation and Benefits We offer a competitive compensation package, including paid holidays and paid vacation after one year of employment. While we do not provide medical, dental, or vision coverage, we are committed to providing a comprehensive benefits package that supports the well-being and success of our team members. Conclusion If you are a motivated, energetic, and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service and Sales Support Representative at blithequark, you will have the chance to make a real difference in the lives of our clients, while developing your skills and advancing your career. Don't miss out on this opportunity to join our dynamic team and contribute to our mission of delivering unmatched customer service and hospitality. and take the first step towards an exciting and rewarding career with blithequark.