Experienced Customer Service Agent – French Speaking (Part-Time/Open to Remote) at blithequark

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced environment? Do you possess excellent communication skills in both English and French, with a native-level fluency in the latter? If so, we invite you to join blithequark's dynamic Member Support team as a Customer Service Agent – French Speaking (Part-Time/Open to Remote). At blithequark, we pride ourselves on being the global leader in online data collection for the market research industry. Our Member Support team plays a vital role in ensuring our members receive high-quality answers to their questions and become brand advocates. As a Customer Service Agent, you will be responsible for creating a positive customer support experience and building strong relationships with our members. Your primary goal will be to deliver exceptional service, ensuring that our members are provided with the highest levels of customer service at all times. About blithequark blithequark is a world-leading single provider of first-party data contributed by people who opt-in to member-based panels that we manage and maintain. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, blithequark is the cornerstone for precise, trustworthy quality data. Our innovative data services and solutions bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. We serve nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms, and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific. Responsibilities As a Customer Service Agent – French Speaking (Part-Time/Open to Remote) at blithequark, you will be responsible for: * Achieving or exceeding required KPI goals * Supporting members across a range of different channels * Achieving or exceeding required KPI rating for panelist satisfaction * Performing end-user testing of panel websites and reporting findings to appropriate persons * Researching and performing fraud checks * Ensuring escalated complaints and sensitive subject matters are resolved accordingly * Other duties may be assigned at the discretion of management in the context of the role Skills and Attributes To succeed in this role, you will need to possess the following skills and attributes: * Must read, write, and speak English and French fluently * Excellent communication skills, both written and spoken * Good attention to detail * Organizational skills * Time management * Problem-solving and ability to adapt to member needs * Ability to work independently * Proactive, motivated, and flexible team player who is keen to work in a stimulating and fast-paced work environment * Possess a positive attitude and enthusiasm * Strives for continuous improvement; anticipates and solves for customer needs; contributes new ideas * Computer literate with experience with Microsoft office programs, such as Excel, Word, and PowerPoint Work Environment and Company Culture As a Customer Service Agent – French Speaking (Part-Time/Open to Remote) at blithequark, you will be part of a dynamic and fast-paced team that is passionate about delivering exceptional service. Our work environment is stimulating and supportive, with opportunities for growth and development. We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees. Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Agent – French Speaking (Part-Time/Open to Remote), you will have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A comprehensive benefits package, including health insurance, retirement savings, and paid time off Compensation, Perks, and Benefits As a Customer Service Agent – French Speaking (Part-Time/Open to Remote) at blithequark, you will receive a competitive salary and benefits package, including: * A competitive hourly rate * Opportunities for overtime pay * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Access to our employee assistance program * Discounts on blithequark products and services If you are a highly motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Service Agent – French Speaking (Part-Time/Open to Remote) role at blithequark. Please apply including your resume and a cover letter, through our website. We are an equal employment and affirmative action employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an inclusive and supportive workplace.