Experienced Customer Success Manager – DACH Market (Maternity Cover) (m/f/d) at blithequark

Are you a seasoned Customer Success professional looking for a new challenge in the DACH market? Do you have a passion for building strong relationships with customers and driving business growth? Look no further than blithequark, a purpose-focused tech company that's revolutionizing the construction industry with innovative digital solutions. About blithequark blithequark is a leading provider of IoT solutions for the construction industry, with a mission to drive digital business transformation and eliminate downtime. Our team is dedicated to creating a people-centric approach to everything we do, with a focus on building strong relationships with our customers and partners. We're proud to be a truly global team, with hubs spread across the globe and a commitment to remote work and flexible working arrangements. The Role We're seeking an experienced Customer Success Manager to join our EMEA team on a maternity cover basis. As a Customer Success Manager, you'll be responsible for building and expanding customer partnerships, driving business growth, and ensuring customer satisfaction. You'll work closely with our customers in the DACH market, providing proactive support and guidance to help them achieve their goals. What's in it for you? * Join a dynamic and agile growth SaaS business with a strong focus on customer success * Work in an international environment with regular check-ins and social events across teams, departments, and borders * Enjoy a flexible setup with the possibility to work from one of our locations or remotely from anywhere in Denmark, The Netherlands, or Germany * Take advantage of our comprehensive training and development program, including coaching, mindfulness, and feedback culture * Be part of a company that's committed to creating an inclusive workplace and promoting diversity, equity, and inclusion * Enjoy a competitive compensation package, including benefits and perks Primary Responsibilities: * Serve as the voice of the customer and advise them throughout the entire lifecycle * Ensure that the customer experience runs smoothly by proactively following up on issues, escalations, and keeping customers informed on upcoming feature releases * Set up and host cadence calls with customers * Be the customer's designated point of contact * Follow up on risks and issues and ensure proper stakeholder communication, internally and externally * Prepare and support customer presentations and Executive Business Reviews * Analyze data and collect feedback to support continuous improvement across all areas * Proactively share best practice, facilitate training sessions, and workshops Ideal Candidate: * Experienced in Customer Success and working with customers in a proactive way * Great relationship-building and interpersonal skills with the ability to be thoughtful and attentive * Troubleshooting skills, analytical thinking, perseverance, and patience * A precise and positive communicator, capable of breaking down complex challenges into simple solutions * Delivering quality service on multiple accounts with tight deadlines * Curious and works well in an international, global environment where everyone wants to learn and collaborate * A self-starter, who works well as a team and takes on all tasks with true commitment * Someone looking to grow in their career and build a solid foundational understanding of products, customers, and the industry * Speaking German on a professional level, as you will be responsible for our customers in the DACH markets Our Hiring Process: * Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter. * Interview with Andrea Costa, EMEA People and Talent Lead. * Interview with Kenn Gudbergsen (Director of Customer Success, EMEA and leader for this position) and other colleagues, who are relevant for you to meet and who you potentially will work closely with. * Personality-based interview. You will be asked to fill out an online personality assessment using Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and blithequark's culture, so you'll get to know us better as well. * Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or challenges related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across blithequark, who you'll also work closely with in the job. * If needed, throughout the process, we will obtain references from former employers and do background checks for level-specific, if you have not provided these yourself. * Offer presentation and walk-through. We're lucky to have you! Coming Together To Connect Construction We're committed to construction - one of the largest industries in the world. Over the past two decades, blithequark has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry on a global scale. We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products – it's a way of life at blithequark. We're proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world. The question is: Are you in? If you're a motivated and experienced Customer Success professional looking for a new challenge in the DACH market, we want to hear from you. to at blithequark and be part of a company that's revolutionizing the construction industry with innovative digital solutions.