Experienced Cloud Customer Success Manager I – Multicloud Solutions Expert – Night Shift Work from Home Opportunity in India

Are you a customer-centric professional with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark, a leading multicloud solutions expert, is seeking an experienced Cloud Customer Success Manager I to in India. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our cloud-based customers, driving retention and growth, and ensuring that our customers receive the highest level of service and support. About blithequark blithequark is a multicloud solutions expert that combines our expertise with the world's leading technologies to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes, and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers, and deliver the future. Job Summary As a Cloud Customer Success Manager I, you will be responsible for taking ownership of the relationship held with each of your customers and serving as an interface between the customer and our support infrastructure. You will ensure that your customers' technical, administrative, and specialist support needs are met, while also maximizing the strength of the customer relationship by building a solid rapport with the client, identifying and taking advantage of sales, networking, and PR opportunities, and managing difficult situations to ensure that our reputation for Fanatical Support is upheld. Key Responsibilities * Build strong partnership relationships with customers to drive retention and growth * Manage support requests and coordinate blithequark and customer support teams to deliver within agreed timescales * Schedule customer maintenance and ensure appropriate quality checks have been completed * Manage customer projects and oversee maintenance schedules for on-time delivery * Review service failures and produce incident reports when required * Validate, negotiate, and process service credits * Produce and maintain service improvement plans * Manage contract renewal negotiations * Ensure appropriate documentation is in place for specific support requirements * Organize and chair customer meetings * Produce ad-hoc reports when required * Responsible for adhering to company security policies and procedures as directed * Identify and assist with coaching and development for team members * Seek opportunities to drive change and development to products, the team, and processes Key Performance Indicators * Strive towards a world-class target of 80% for the Net Promoter Score, including NPS-T scores * Engagement of every customer within their customer base * Contribute to install base growth by identifying new business/upgrade opportunities * Accurately forecast churn and engage managers/business development consultants to avoid defection * Reduce the risk of churn by ensuring we retain customers in contract and are creative in our retention strategy * Control credit memos through good administrative control and negotiation on service failures * Self-initiated to meet objectives * Arranged and coordinated training and mentoring sessions Requirements * 2+ years of experience in handling cloud-based customers * Strong customer success skills, with a focus on retention and growth * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues * Experience with CRM software and other customer success tools * Bachelor's degree in a related field, such as business, marketing, or communications Preferred Qualifications * Experience working in a cloud-based environment, with a focus on customer success and retention * Knowledge of cloud-based technologies, such as AWS or Azure * Experience with sales and marketing strategies, with a focus on customer acquisition and retention * Strong project management skills, with the ability to coordinate multiple projects and stakeholders * Experience with data analysis and reporting, with a focus on customer success metrics and KPIs Skills and Competencies * Strong customer success skills, with a focus on retention and growth * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues * Experience with CRM software and other customer success tools * Strong project management skills, with the ability to coordinate multiple projects and stakeholders * Experience with data analysis and reporting, with a focus on customer success metrics and KPIs Career Growth Opportunities and Learning Benefits * Opportunities for career growth and advancement, with a focus on customer success and retention * Access to training and development programs, with a focus on customer success and cloud-based technologies * Collaborative and dynamic work environment, with a focus on teamwork and innovation * Recognition and rewards for outstanding performance and contributions to the team Work Environment and Company Culture * Remote work opportunity, with the ability to work from home * Flexible work schedule, with a focus on work-life balance * Collaborative and dynamic work environment, with a focus on teamwork and innovation * Recognition and rewards for outstanding performance and contributions to the team * Opportunities for career growth and advancement, with a focus on customer success and retention Compensation, Perks, and Benefits * Competitive salary and benefits package, with a focus on work-life balance * Opportunities for career growth and advancement, with a focus on customer success and retention * Access to training and development programs, with a focus on customer success and cloud-based technologies * Collaborative and dynamic work environment, with a focus on teamwork and innovation * Recognition and rewards for outstanding performance and contributions to the team If you are a customer-centric professional with a passion for delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!