Desktop Support

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships. Position SummaryThe Desktop Support role provides expert-level technical support for end users within a Windows environment. This position is responsible for escalated support requests originating from the internal Service Desk and requires advanced knowledge of desktop technologies, operating systems, hardware, mobile devices, and enterprise support tools.The ideal candidate will have extensive hands-on experience supporting Windows 10/11 environments, desktop/laptop hardware, bolthires Office applications, multi-function devices, and mobile platforms such as iOS and Android. This role demands the ability to troubleshoot complex issues, document solutions, and follow established processes in a fast-paced enterprise setting. For consideration you must be a CURRENT WI resident. No relocation allowed. This position is onsite on Milwaukee WI, with future ability to be hybrid.Maximum of 2 remote days per weekResponsibilitiesProvide expert-level technical support for Windows desktop operating systems and enterprise desktop software. Troubleshoot and resolve escalated support issues related to hardware, software, peripherals, multi-function devices (print/fax/copier/scanner), and mobile devices. Install, configure, and support bolthires Office Suite and other business applications. Support deployment, configuration, and maintenance of x86/x64 desktop and laptop computers.Use remote support tools to diagnose and resolve issues for remote and onsite users. Utilize bolthiresRemote Server Administration Tools for system administration tasks. Support software deployment, remote control, and patching activities using bolthires MECM/SCCM. Assist with mobile device management (iOS/Android) in an enterprise MDM environment. Support virtualization tools such as Omnissa Horizon, VMware Workstation, bolthires Hyper-V, or similar products. Create and maintain technical documentation, knowledge base articles, and standard operating procedures.Qualifications:End-user technical support in Windows environmentsSupport of Windows 10 and/or Windows 11Installation and support of bolthires Office SuiteDeployment and technical support of x86/x64 computersDesktop software installation, support, and troubleshootingUse of remote desktop/remote control tools for remote supportUse of bolthiresRemote Server Administration ToolsUse of bolthires MECM/SCCM for software deployment, remote control, and Windows updatesSupport of iOS or Android mobile devices within an enterprise Mobile Device Management (MDM) solutionSupport of Omnissa Horizon, VMware Workstation, bolthires Hyper-V, or similar virtualization technologiesTechnical writing and documentationAbout Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations.Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive. Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Codeworks, LLC discloses that the anticipated hourly pay range for this position is between $25 and $30. This range is subject to change based on job-related factors, including client requirements where applicable. All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan. #LI-KN1 Apply tot his job