Data Analyst, Customer Intelligence
Job Description:• Collaborate cross-functionally to deeply understand business questions about our collective customer base and their usage of our product, and design single-source-of-truth reports and dashboards to address them• Explore data to uncover insights and opportunities, in particular, understanding the customer journey and customer product feedback, and identifying opportunities for growth/improvement• Craft dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment.• Experiment with GenAI tooling, in partnership with the Data Platform team, to find opportunities to increase speed to insight by enabling end users to engage with data products in a conversational way• Partner with Data Engineering & Analytics Engineering to provide requirements for product & customer data creation and model development• Influence and contribute to the long-range strategy and goals of the Analytics team• Advocate for improvements to data quality, security, and performance across the data lifecycle• Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other GitLab analysts through code reviews, pairing, and training to help deliver optimal analyses and reports• Support business teams to maximize the value derived from customer and behavioral data.Requirements:• 3-5+ years of experience in an analytics role, with experience analyzing product usage and customer journey/stages for a SaaS product• Experience combining data attributes from various systems (i.e., Marketing, Product, ERP, CRM, etc.) to develop a unified view of the customer lifecycle. Our data includes GitLab.com, Salesforce, Zuora, Zendesk, Marketo, NetSuite, Snowplow, and many others• Ability to write complex SQL, including multi-table joins, grouping and aggregation, common table expressions, and conditional filters• Ability to clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions• Ability to collaborate with, and build relationships with, a diverse set of stakeholders (Customer Success, Product, Marketing, etc.)• Proficiency with a business intelligence tool(s) (we use Tableau)• Effective communication and collaboration skills• Ability to thrive in a fully remote organization• Positive and solution-oriented mindset.Benefits:• Benefits to support your health, finances, and well-being• Flexible Paid Time Off• Team Member Resource Groups• EquityCompensation & Employee Stock Purchase Plan• Growth and Development Fund• Parental leave• Home office support Apply tot his job